IPAA NSW Values

2008-2009

• work collaboratively to enhance the relevance, integrity, reputation and intellectual rigour of the public sector
• lead by example through:
• observing sound governance
• a proactive, rewarding and safe working environment
• achieving results and managing performance
• promoting a culture of continuous improvement
• provide a forum that promotes discussion on emerging issues and future challenges for the public sector.

• are ethical and transparent in all our dealings and conduct
• are openly accountable for our actions
• guard our independence.

Service excellence
We:

• strive to exceed the expectations of members and customers by:
• understanding member and customer needs
• being responsive, reliable and consistent in our approach
• on-going review, evaluation and adaptation of our services.
• develop programs that educate, inform and challenge our audiences, and encourage the sharing of ideas.

• anticipate the future and position The Institute accordingly
• scan the public service environment nationally and internationally to identify leading practice and innovation
• engage our community in setting the strategic direction and services of The Institute.

Diversity
We:

• recognise and value the diversity of our constituency and staff
• act to ensure that our staff, membership, council and programs reflect the diversity of our constituency.

For more information email info@nsw.ipaa.org.au or telephone 02 9228 5225.