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Customised courses delivered at your workplace!

IPAA NSW offers both generic courses from the public program and the option of customised workshops for your organisation.

As the professional body for public sector employees, IPAA NSW understands the needs of and issues of government organisations. Because of this the Institute is able to provide you with customised training designed  to meet your specification and complement the growth and strategic directions of your organisation.

For ease of reference course options are grouped into the following key subject areas:

Inhouse course options

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Can't find a course to fit your organisations needs?

Contact us to discuss how we can assist you in achieving your strategic business goals through our extensive selection of course options.


Get the best value for your training investment

As a leading training provider to the NSW public sector IPAA NSW can save you  valuable resources and time.

The Institute can manage your learning and development requirements by matching the most appropriate consultant to the needs of your organisation.

Whether it's a one-off course or a series of courses delivered in NSW, interstate or overseas we can deliver an unequalled service.

How will a tailored IPAA NSW course benefit your workplace?

  • Facilitators are chosen for their expertise in the subject area, experience within the public and private sector environments and their professional and innovative approach to learning and development.
  • Objectives and outcomes of each course are specially designed to match your business strategy and operating environment.
  • Organisational case studies are developed to support your current initiatives.
  • Flexibility, you can nominate your own content, the program length and timetable
  • Customised courses are a cost effective alternative
  • Courses are conducted at your premises, or another location chosen by you.

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Course options

Strategic management in the public sector

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Public policy and procedures

Financial management

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Project and operations management

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Procurement and contract management

Leadership, people and culture

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Workplace communication

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Writing for the public sector

Community engagement and customer service

  • Community engagement: consultation and participation in the public sector
  • Advanced skills in community engagement
  • Stakeholder management
  • Planning and managing stakeholder communication strategies
  • Customer telephone skills
  • Aboriginal cross-cultural awareness
  • Best practice customer service
  • Building effective relationships with challenging clients
  • Cross-cultural communications
  • Customer service in a competitive environment
  • Strategic customer service

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Information management

  • Email Management
  • IT support: workplace based roving trainer

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For more information email info@nsw.ipaa.org.au or telephone 02 9228 5225.

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