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IPAA NSW Customised Agency Programs (CAPs) and Consulting services


IPAA NSW offers both generic courses from the public program and the option of Customised Agency Programs (CAPs) for your organisation.

As the professional body for public sector employees, IPAA NSW understands the needs of and issues of government organisations. Because of this the Institute is able to provide you with customised courses designed to meet your specification and complement the growth and strategic directions of your organisation.

The Institute offers a range of consultancy services including leadership development, change management and facilitation.  With our extensive experience in public administration we can provide a consultancy for large or small projects using appropriate and highly skilled professionals.


IPAA NSW tailored course options

For ease of reference workshop options are grouped into the following key areas:



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    Can't find a course to fit your organisations needs?

    Contact us to discuss how we can assist you in achieving your strategic business goals through our extensive selection of course options or by tailoring a course to your organisational needs.


    Get the best value for your training investment

    As a leading training provider to the NSW public sector IPAA NSW can save you valuable resources and time.

    The Institute can manage your learning and development requirements by matching the most appropriate consultant to the needs of your organisation.

    Whether it's a one-off course or a series of courses delivered in NSW, interstate or overseas we can deliver an unequalled service.

    How will a tailored IPAA NSW course benefit your workplace?

    • Facilitators are chosen for their expertise in the subject area, experience within the public and private sector environments and their professional and innovative approach to learning and development.
    • Objectives and outcomes of each course are specially designed to match your business strategy and operating environment.
    • Organisational case studies are developed to support your current initiatives.
    • Flexibility, you can nominate your own content, the program length and timetable
    • Customised courses are a cost effective alternative
    • Courses are conducted at your premises, or another location chosen by you.

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    IPAA NSW Customised Course options

    ORGANISATIONAL CULTURE

    •    Create retirement success and redirection
    •    Improving your workplace effectiveness
    •    Job application and interview skills
    •    Introduction to effective stakeholder engagement
    •    Effective stakeholder engagement for practitioners
    •    Aboriginal mentoring program
    •    Moving on and up: for Aboriginal public sector employees
    •    PEP – Personal Efficiency Program
    •    Doing more than ‘hanging in’” strategies for older workers
    •    Other possible Organisational culture workshop options
    •    Where is your career going: practical tools, tips and analysis to get you focused
    •    Aboriginal cross-cultural awareness
    •    Cross-cultural communications
    •    Time management


    DIRECTION

    •    Effective corporate governance
    •    Risk management
    •    Springboard: women’s development program
    •    Essentials for new managers
    •    Expanding your leadership capabilities
    •    Fundamentals for supervisors
    •    Managing regional staff: working together apart
    •    Managing for improved performance
    •    How to have those difficult conversations with employees
    •    Diploma of Government (Management) PSP51104
    •    Certificate IV in Frontline Management BSB40807
    •    Strategic thinking: resolving vital business challenges
    •    Developing high-performing teams
    •    Coaching skills for team leaders
    •    Program evaluation
    •    Results and Services Plans: developing results logic
    •    Merit selection in the NSW public sector
    •    Bullying and harassment prevention
    •    Leading self and others: leadership, culture and performance
    •    Creativity masterclass: achieving direction
    •    Creating high performance cultures in the public sector
    •    Developing emotional intelligence: what’s your EQ?
    •    Other possible Direction workshop options
             
    •    Strategic planning
              •    Using emotional intelligence (EQ) for effective
                    leadership
              •    Managing grievance procedures
              •    Introductory results-based accountability 101 (Mark
                    Friedman’s accountability framework)
              •    Applying results based accountability to your      
                    agency (Mark Friedman’s accountability
                    framework)
              •    The power to influence


    CAPACITY TO DELIVER

    Understanding government

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      Communication skills

      •    Improving your writing: modern punctuation and grammar
      •    An introduction to writing in the public sector
      •    Running great meetings
      •    Taking good minutes
      •    Ministerial correspondence writing
      •    Modern business writing
      •    Negotiating and conflict resolution skills
      •    Presentation skills
      •    Facilitation skills
      •    Speed reading: unload your reading overload
      •    Writing briefing materials for Ministers and executives
      •    Speech writing made easy
      •    Four steps to sensational customer service
      •    Interpersonal skills
      •    Issues management in the NSW public sector
      •    Practical and effective feedback conversations
      •    Effective communication strategies for government
      •    Writing Cabinet minutes and briefs
      •    Other possible Communication skills workshop options
      •    Email management solutions
      •    Writing media releases
      •    Report writing
      •    Writing persuasive submissions and tender documents


        Finance

        •    Analysing and interpreting financial information
        •    Budgeting in the NSW Government context
        •    Cost-benefit analysis
        •    An introduction to economics for non-economists
        •    Financial management: fundamentals for the NSW public 
        sector

        •    Diploma of Government (Financial Services) PSP50504
        •    Finance for non-finance staff
        •    Effective contract management
        •    NSW Treasury Gateway Review Courses
                  •    Gateway familiarisation workshop
                  •    Gateway reviewer simulation workshop
                  •    Building a credible business case

         •    Procurement Certification Training Program
                  •    Level 1: Understanding public sector procurement
                  •    Level 2: Effective procurement capabilities
                  •    Level 3A: Intermediate procurement planning
                  •    Level 3B: Communication and negotiation in          
                       procurement
                  •    Level 3C: Intermediate procurement contract
                       management
                  •    Level 4A: Strategic procurement planning
                  •    Level 4B: Strategic procurement negotiations
                  •    Level 4C: Strategic procurement contract
                       management
        •    Total asset management
        •    Corruption risk management
        •    Costing government services
        •    Assessing financial performance
        •    Procurement in the NSW public sector
        •    Other possible Finance workshop options
                 •    Introductory results-based accountability 101
                      (Mark Friedman’s accountability framework)
                 •    Applying results based accountability to your
                      agency (Mark Friedman’s accountability
                      framework)
                 •    Certificate IV in Government (Financial Services)
                      PSP40504
                 •    Advanced Diploma in Government (Financial
                      Management) PSP60304
                 •    Negotiating contracts

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        Public policy

        •    Developing and writing operational policy and procedures
        •    The policy process
        •    Diploma of Government (Policy Development) PSP51404
        •    Ethical problem solving and decision making
        •    Policy refresher
        •    Other possible Public policy workshop options
                 •    Ethics in the public sector
                 •    Code of Conduct training


        Project management

        •    Introduction to project management
        •    Applied project management
        •    Diploma of Government (Project Management) PSP51304


        Commercial acumen

        •    Developing business acumen

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        For more information email info@nsw.ipaa.org.au or telephone 02 9228 5225.

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