Customised courses delivered at your workplace!

IPAA NSW offers both generic courses from the public program and the option of customised workshops for your organisation.

As the professional body for public sector employees, IPAA NSW understands the needs of and issues of government organisations. Because of this the Institute is able to provide you with customised training designed  to meet your specification and complement the growth and strategic directions of your organisation.

Inhouse course options

• Strategic management in the public sector
• Public policy and procedures
• Financial management
• Project and operational management
• Procurement and contract management
• Leadership, people and culture
• Workplace communication
• Writing for the public sector
• Community engagement and customer service
• Information management

Can't find a course to fit your organisations needs?

Contact us to discuss how we can assist you in achieving your strategic business goals through our extensive selection of course options.

Get the best value for your training investment

As a leading training provider to the NSW public sector IPAA NSW can save you  valuable resources and time.

The Institute can manage your learning and development requirements by matching the most appropriate consultant to the needs of your organisation.

Whether it's a one-off course or a series of courses delivered in NSW, interstate or overseas we can deliver an unequalled service.

How will a tailored IPAA NSW course benefit your workplace?

• Facilitators are chosen for their expertise in the subject area, experience within the public and private sector environments and their professional and innovative approach to learning and development.
• Objectives and outcomes of each course are specially designed to match your business strategy and operating environment.
• Organisational case studies are developed to support your current initiatives.
• Flexibility, you can nominate your own content, the program length and timetable
• Customised courses are a cost effective alternative
• Courses are conducted at your premises, or another location chosen by you.

Course options

Strategic management in the public sector

• Achieving new directions: generating and applying new ideas that make a difference
• The skill of Strategic thinking: resolving business challenges
• Issues management in the NSW public sector
• Issues management in the local government sector
• Results and service plans: developing results logic
• Developing effective business plans: the key to operating success
• Program evaluation
• Stakeholder management
• Introductory results-based accountability 101 (Mark Friedman's accountability framework)
• Applying results based accountability to your agency (Mark Friedman's accountability framework)
• Networking: building interagency alliances and partnerships
• Benchmarking
• Organisational self assessment
• Corporate governance for public sector boards
• Strategic planning
• Organisational change more than a name change on the door

Public policy and procedures

• Diploma of Government (Management) PSP51104
• Understanding the public sector
• Inside government: how our system evolved and how it works today
• The policy process
• Policy refresher
• Developing and writing operational policy and procedures
• Leadership, people and culture
• Implementing the NSW public sector intellectual property management framework
• Corruption risk management
• Resisting and strengthening against corruption
• Introduction to investigations
• Investigative interviewing

Financial management

• Certificate IV in Government (Financial Services) PSP40504
• Diploma of Government (Financial Services) PSP50504
• Advanced Diploma of Government (Financial Management) PSP60304
• Budgeting in the NSW government context
• Financial management: fundamentals for the public sector
• Analysing and interpreting financial information
• Costing government services
• Assessing financial performance
• Total asset management for the public sector

Project and operations management

• Diploma of Government (Management) PSP51104
• Developing service agreements
• Cost benefit analysis for projects
• Introduction to project management
• Applied project management
• Leadership, people and culture
• Project leadership
• Project risk management
• Introductory project management for administration and support staff
• Building a new organisation identity during and after change
• Developing the learning organisation
• Developing service agreements

Procurement and contract management

• Certificate IV in Government (Procurement) PSP41304
• Diploma of Government (Contract Management) PSP51504
• Advanced Diploma of Government (Strategic Procurement) PSP60704
• Negotiating contracts
• Effective contract management
• Procurement in the public sector
• Total asset management for the NSW public sector

Leadership, people and culture

• Diploma of Government (Management) PSP51104
• Advanced Diploma of Government (Management) PSP60504
• Using Emotional Intelligence (EQ) for Effective Leadership
• Expanding your leadership capability
• Fundamentals for supervisors
• Managing regional staff: working together apart
• Improving your workplace effectiveness
• Job application and interview skills for the public service
• Coaching skills for team leaders
• Tough talk: managing challenging staff
• Managing unsatisfactory performance
• Managing tasks in teams
• Managing people in teams
• Managing for good performance
• Intensive middle management program
• Merit selection in the NSW public sector
• Managing challenging behaviours
• Building high performance cultures
• Developing and supporting self-managed teams
• Building group work capacity
• Group decision-making
• Time management
• Career management
• Managing grievance procedures
• Performance management
• Ethics in the public sector
• Mentoring and coaching
• Springboard women's development program

Workplace communication

• Meetings: increasing their productivity and achieving results
• Conflict resolution and negotiation skills
• Facilitation skills
• Presentation skills
• Practical and effective feedback conversations
• Speed reading: unload your reading overload
• The power to influence
• Meditation in the modern workplace
• Communication across the workplace
• Problem solving and decision making
• Running effective meetings
• Group decision-making
• Taming your workplace information

Writing for the public sector

• Writing Cabinet minutes and briefs
• Writing speeches they will want to give
• Modern business writing for the public sector
• Writing briefing material for executives and ministers
• Ministerial correspondence writing
• Writing lengthy reports
• Writing media releases
• Preparing a style guide
• Report writing
• Minute taking
• Writing persuasive submissions and tender documents

Community engagement and customer service

• Community engagement: consultation and participation in the public sector
• Advanced skills in community engagement
• Stakeholder management
• Planning and managing stakeholder communication strategies
• Customer telephone skills
• Aboriginal cross-cultural awareness
• Best practice customer service
• Building effective relationships with challenging clients
• Cross-cultural communications
• Customer service in a competitive environment
• Strategic customer service

Information management

• Email Management
• IT support: workplace based roving trainer

For more information email info@nsw.ipaa.org.au or telephone 02 9228 5225.