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Photo Gallery and Resources 

Photo Gallery

To view photo galleries from IPAA NSW events please click here and you will be redirected to our Flickr site. 

Resources

Budget Briefing Breakfast - 2019 

To download the presentation by Michael Pratt AM, Secretary of NSW Treasury from the 2019 Budget Briefing Breakfast please click here.  

State Conference - 2019

For access to presentations, please click on the download links below to each respective session.

Please contact IPAA NSW Events Team on [email protected] if you have trouble downloading any presentations

Opening Address
The Hon. Victor Dominello, MP, Member of the NSW Legislative Assembly and Minister for Customer Service
Download Presentation


Why this Conference is Critical for the Public Sector
Glenn King FIPAA, Secretary, Customer Service
Download Presentation

What does Customer at the Centre Really Mean? 
Mark Hassell, Partner, Customer, Brand & Marketing Advisory, KPMG
Download Presentation


How can Data and Analytics Deliver Better Customer Outcomes? 
Elizabeth Mildwater, Deputy Secretary, Urban Transport, Transport for NSW
Download Presentation

Concurrent 1A: Improving the NDIA Participant Experience
David Sharpham, Group Manager, National Disability Insurance Agency
Ruth Owen, Oceania Human Services Leader, EY
Download Presentation

Concurrent 1B: Their Futures Matter
Gary Groves, Executive Director, Their Futures Matter
Download Presentation

Concurrent 1C: Digital Drivers Licence
Christian Wood, Director, Strategic Initiatives, Service NSW
Download Presentation

Concurrent 2A: Australian Bureau of Statistics
David W. Kalisch, Australian Statistician
Download Presentation

Concurrent 2B: Education Takes the Lead
Belinda Wall, Director, Educational Leadership, Wollondilly Network
Download Presentation

Concurrent 2C: In the Field and On the Farm
Carolyn Raine, Executive Director,Strategy & Engagement, Local Land Services
Download Presentation

Supporting the Full Customer Journey Around Birth and Death

Jeff Montgomery, Registrar General and General Manager, New Zealand Births, Deaths and Marriages
Download Presentation
Amit Padhiar, Change Manager, NSW Registry of Births, Deaths and Marriages
Download Presentation

How Corrective Services Industries is Transforming the Lives of Offenders
Steve Thorpe, Group Director, Industries and Education, Corrective Services Industries
Hollie McPherson, Acting Business Development Manager, Corrective Services Industries
Warwick Gibson, Creative Director, BigFish VC
Lauren, Inmate on the Works Release Program
Download Presentation

 


2018 IPAA NSW State Conference 





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Office Address
Level 15
175 Liverpool Street
Sydney NSW 2000

Phone: 02 8066 1900

Email: [email protected]
Postal Address
GPO Box 904
Sydney NSW 2001

ABN 13 432 812 038

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