Photo Gallery
To view photo galleries from IPAA NSW events please click here and you will be redirected to our Flickr site.
Resources
Budget Briefing Breakfast - 2019
To download the presentation by Michael Pratt AM, Secretary of NSW Treasury from the 2019 Budget Briefing Breakfast please click here.
State Conference - 2019
For access to presentations, please click on the download links below to each respective session.
Please contact IPAA NSW Events Team on events@nsw.ipaa.org.au if you have trouble downloading any presentations
Opening Address
The Hon. Victor Dominello, MP, Member of the NSW Legislative Assembly and Minister for Customer Service
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Why this Conference is Critical for the Public Sector
Glenn King FIPAA, Secretary, Customer Service
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What does Customer at the Centre Really Mean?
Mark Hassell, Partner, Customer, Brand & Marketing Advisory, KPMG
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How can Data and Analytics Deliver Better Customer Outcomes?
Elizabeth Mildwater, Deputy Secretary, Urban Transport, Transport for NSW
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Concurrent 1A: Improving the NDIA Participant Experience
David Sharpham, Group Manager, National Disability Insurance Agency
Ruth Owen, Oceania Human Services Leader, EY
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Concurrent 1B: Their Futures Matter
Gary Groves, Executive Director, Their Futures Matter
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Concurrent 1C: Digital Drivers Licence
Christian Wood, Director, Strategic Initiatives, Service NSW
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Concurrent 2A: Australian Bureau of Statistics
David W. Kalisch, Australian Statistician
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Concurrent 2B: Education Takes the Lead
Belinda Wall, Director, Educational Leadership, Wollondilly Network
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Concurrent 2C: In the Field and On the Farm
Carolyn Raine, Executive Director,Strategy & Engagement, Local Land Services
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Supporting the Full Customer Journey Around Birth and Death
Jeff Montgomery, Registrar General and General Manager, New Zealand Births, Deaths and Marriages
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Amit Padhiar, Change Manager, NSW Registry of Births, Deaths and Marriages
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How Corrective Services Industries is Transforming the Lives of Offenders
Steve Thorpe, Group Director, Industries and Education, Corrective Services Industries
Hollie McPherson, Acting Business Development Manager, Corrective Services Industries
Warwick Gibson, Creative Director, BigFish VC
Lauren, Inmate on the Works Release Program
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