Deliverology® is a proven methodology.
The NSW Public Sector Capability Framework comprises a core capability group dedicated to Deliver Results. Public servants are expected to be capable of delivering results. The Deliverology Programme is not only dedicated to the subject of delivering results, it also equips participants with life-long skills in delivering results.
In NSW, the benefits of the Deliverology® Programme have proved to be:
- Provide Deliverology® training and support to a wider group of government employees than the PIU would otherwise reach (more than 50 people reached by the first 4 Masterclasses)
- Participants in the programme are applying Deliverology® to a variety of truly transformative projects and have the potential to make a real difference to the citizens of New South Wales
The Deliverology® Programme uses real examples and live-projects. Projects in NSW have delivered tangible results and have included:
- Improving child outcomes in the first 2000 days
- Increasing the number of people with disabilities employed in the public sector
- Improving educational outcomes for Aboriginal students in regional and remote schools.
Why should I participate – what’s in it for me?
Feedback indicates the Deliverology® Programme is using valuable practical tools that will impact the day-to-day work of the participants. Not only do the individual participants benefit but the organisation and its citizens also benefit:
- 100% of programme participants agreed they learned something new through the training
- 100% of participants agreed they had a deeper understanding of Deliverology® as a result of the training
- 100% of participants agreed they would use the tools to support their work
Glenn King, Former Secretary of the Customer Service Cluster described Deliverology® in the following way:
What Is different about Deliverology is it goes straight to putting the citizen at the heart of service deIivery. Working across government to make a real difference in citizens' lives. Whether you are a patient In an emergency department waiting to get treated, a child in school, a mum or dad flying to make ends meet or the community in general, we wanted to make a real change that lasts.
In 2015 the Premier announced 12 Premier's Priorities and created a delivery unit called the Premier's Implementation Unit to support agencies to apply Deliverology in NSW in order to meet those Priorities.
Now, I am not a medical practitioner, I am not a teacher, and I am certainly not a case worker. They know better than I do. My role and the role of the deIivery unit is to help and support.
There are four key steps to Deliverology - having routines, really using data well, focusing on a small number of key Interventions and spending a lot of time with front line staff to see how things are progressing and learning from what they are doing to make a positive change. Unless you have of all those four things you are not a delivery unit.
Then when you achieve better outcomes for citizens, you reflect, you celebrate, and then you need to get better again.