Facilitation skills

Facilitation skills

14 October 2020 (Sydney)

In-house Enquiry


This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.

Course Overview


To provide skills in designing an effective facilitation for meetings, focus groups, consultation, information forums or other similar sessions. This program takes a practical look at facilitation design to ensure objectives are met. It also focuses on a range of ways to build participation and commitment to results as well as skills for dealing with difficult behaviours in groups.

Key topics include:

  • Framing and other key tools for facilitation
  • The nature of facilitation and the role of the facilitator
  • Interpersonal dynamics in the facilitation processes
  • The communication skills and personal characteristics required of a facilitator
  • Working towards positive and mutually acceptable outcomes, handling difficult behaviours
  • Designing and developing an effective group
  • Facilitation techniques and processes
  • You will also leave the workshop with useful takeaway tools provided by the facilitator

Learning Outcomes


  • Understand the role of facilitation in group processes
  • Set a clear purpose and objectives for their facilitation
  • Design a facilitation using a range of facilitation approaches, tools and techniques
  • Plan a facilitation to build participation and commitment
  • Plan a facilitation to minimise disruptive behaviours
  • Use effective communication skills to minimise the impact of difficult or disruptive behaviour
  • Enable a group to achieve agreed outcomes.

NSW Public Sector Framework Capabilities


This course is targeted at Adept to Advanced level. The following behaviours from the framework are covered:

Relationships: Communicate effectively, Influence and negotiate

  • Present with credibility, engage varied audiences and test levels of understanding.
  • Create opportunities for others to contribute to discussion and debate.
  • Actively listen and encourage others to contribute inputs.
  • Adjust style and approach to optimise outcomes.
  • Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation.
  • Gain consensus and commitment from others and resolve issues and conflicts.

Results: Deliver results

  • Drive a culture of achievement and acknowledge input of others.
  • Create opportunities to enhance the achievement of organisational objectives.


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].