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Leading and managing others through change

Leading and managing others through change

In-house Enquiry

This course is only available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.


Participants for this course are expected to have some management experience.

Course Overview

This course gives leaders and managers a neuroscience-based understanding of change with proven, practical tools to help get through those difficult times, raise the performance bar, and hugely increase the chances of a successful change implementation. It addresses the reasons many change programs fail to achieve the desired outcomes sought by organisations. The course covers essential elements for consideration in managing or leading a change process. Learners will be equipped with the tools to design a change process relevant and applicable to the context of their organisation.

Learning Outcomes

  • Understand basic change management principles
  • Understand the neuroscience behind change and why it affects people
  • Determine the need for change, including consideration of strategic alignment and current business processes and outputs
  • Improve staff and leadership performance during times of change
  • Improve leadership and change management capabilities and skills including communication
  • Have confidence and practical skills to lead under the pressure of change, even unknown quantities
  • Establish practical techniques to deal with staff and empathetic listening skills.

NSW Public Sector Framework Capabilities

This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

People Management: Manage reform and change, Manage and develop people

  • Promote change processes and communicate change initiatives across the team/unit.
  • Accommodate changing priorities and respond flexibly to uncertainty and ambiguity.
  • Support others in managing uncertainty and change.

Personal Attributes: Display resilience and courage, Manage self

  • Stay calm and act constructively in highly pressured and unpredictable environments.
  • Keep control of own emotions and stay calm under pressure and in challenging situations.
  • Be flexible, show initiative and respond quickly when situations change.Act as a professional role model for colleagues, set high personal goals and take pride in their achievement.

Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].