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Problem Solving and Decision Making for the Public Sector

Problem Solving and Decision Making for the Public Sector

In-house Enquiry

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.

Course Overview

This highly interactive course allows participants to explore concepts and skills for decision making and problem solving in a public sector context.  Participants will sharpen their abilities to define and dissect problems and opportunities to make defensible and well-informed decisions.  Participants will develop skills and abilities in collaboration, consultation and stakeholder engagement.  The program focuses on relevant real-world issues facing participants in the public sector. 

Learning Outcomes

  • Demonstrate brainstorming and facilitation techniques to elicit insights and interests from relevant stakeholders 
  • Employ proven models and frameworks as part of the problem-solving process
  • Analyse and enhance public sector agency decision-making processes
  • Manage and employ structured solution-seeking processes to foster public service innovation
  • Develop influential presentations to public sector stakeholders and decision makers
  • Apply effective presentation and influencing skills 

NSW Public Sector Framework Capabilities

This course is targeted at Adept to Advanced level. The following behaviours from the framework are covered:

Results: Think and Solve Problems

  •  Research and apply critical thinking techniques in analysing information, identify interrelationships and make recommendations based on relevant evidence
  •  Anticipate, identify and address issues and potential problems that may have an impact on organisational objectives and the user experience
  •  Apply creative-thinking techniques to generate new ideas and options to address issues and improve the user experience
  •  Seek contributions and ideas from people with diverse backgrounds and experience
  •  Participate in and contribute to team or unit initiatives to resolve common issues or barriers to effectiveness
  •  Identify and share business process improvements to enhance effectiveness
  •  Undertake objective, critical analysis to draw accurate conclusions that recognise and manage contextual issues
  •  Work through issues, weigh up alternatives and identify the most effective solutions in collaboration with others
  •  Take account of the wider business context when considering options to resolve issues
  •  Explore a range of possibilities and creative alternatives to contribute to system, process and business improvements Implement systems and processes that are underpinned by high quality research and analysis
  •  Look for opportunities to design innovative solutions to meet user needs and service demands
  •  Evaluate the performance and effectiveness of services, policies and programs against clear criteria

Benefits to your organisation

Ability to address complex issues that require advanced problem solving and decision-making skills. 
Ability to make defensible decisions with transparency in the decision-making process


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].
Online registration not available.