Attendees of this one-day course will experience using DISC to understand their preferred behavioural style. Course modules on the day include:
- understanding how individual behaviours create team dynamics
- using DISC to understand preferred behaviour style
- using a key negotiation tool for rapport, trust and conflict resolution
- taking accountability in resolving conflict and difficult situations.
- Understand the different behaviour styles and their own behaviour style according to DISC.
- Value others’ experiences, perspectives, values and beliefs and listen and be responsive to others’ individual viewpoints.
- Recognise and adapt to individual differences and working styles of internal and external stakeholders.
- Be flexible and adaptable to others’ preferred styles while supporting a culture of integrity and professionalism.
- Show sensitivity and understanding in seeking compromise and consensus and resolving conflicts and differences due to others’ preferred working styles.
- Make sure team/unit staff understand expected goals and how to achieve these while working with individual differences.
NSW Public Sector Framework Capabilities
This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:
Results: Think and solve problems, Deliver results
- Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness.
- Take the initiative to progress and deliver own and team/unit work.
- Make sure team/unit staff understand expected goals and acknowledge success.
Relationships: Work collaboratively, Communicate effectively, Influence and negotiate
- Build and support a cooperative team environment.
- Share information and learning across teams.
- Listen to others when they are speaking and ask appropriate, respectful questions.
- Tailor communication to the audience.
- Monitor own and others’ non-verbal cues and adapt where necessary.
- Work towards positive and mutually satisfactory outcomes.
- Respond constructively to conflicts and disagreements.
Personal Attributes: Value diversity, Display resilience and courage, Manage self, Act with integrity
- Be responsive to diverse experiences, perspectives, values and beliefs and listen to others’ individual viewpoints.
- Recognise and adapt to individual differences and working styles.
- Support initiatives that create an environment in which diversity is valued.
- Be flexible and adaptable and respond quickly when situations change.<
- Give frank and honest feedback/advice.
- Adapt existing skills to new situations.
- Show commitment to achieving work goals.
- Seek and respond positively to constructive feedback and guidance.
- Demonstrate professionalism to support a culture of integrity within the team/unit.
People Management: Manage and develop people, Inspire direction and purpose, Manage reform and change
- Develop team capability and recognise and develop potential in people.
- Provide regular constructive feedback to build on strengths and achieve results.
- Assist team to understand organisational direction, explain reasons behind decisions.
- Recognise and acknowledge high individual/team performance.
- Promote change processes and communicate change initiatives across the team/unit.
- Provide guidance, coaching and direction to others managing uncertainty and change.
Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].