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Writing effective policies and procedures


No Public Dates

In-house Enquiry

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.

Course Overview


This course offers a practical guide on how to write clear, concise policy and procedures to deliver services or implement new government policy. Participants learn to translate high-level policy into workable operations and understand how to develop a business case. They identify stakeholders, build communication to develop and implement a new policy/procedure and use project management skills to implement and evaluate the operation of the policy/procedure. Participants use real life government scenarios and work on their own policies to implement them successfully, including developing a business plan and stakeholder management. They also learn to apply the principles of project management to implement the new policy or procedure.

Learning Outcomes


  • Identify when organisational policy and procedures need to be developed, changed or improved
  • Plan operations to gain maximum impact from policy initiatives
  • Gather evidence and information needed to support and develop policy recommendations and options
  • Understand the need to identify, consult and communicate with stakeholders
  • Plan and implement communication with stakeholders
  • Develop a business plan
  • Communicate policies and procedures in a clear, structured and concise way
  • Review and evaluate how policy or procedures are working.

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Results: Plan and Prioritise

  • Prepare clear project proposals and define scope and goals in measurable terms.
  • Establish performance outcomes and measures for key project goals, and define monitoring, reporting and communication requirements.
  • Prepare accurate estimates of costs and resources required for more complex projects.
  • Communicate the project strategy and its expected benefits to others.
  • Monitor the completion of project milestones against goals and initiate amendments where necessary.
  • Evaluate progress and identify improvements for future.


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].