In-house Learning

IPAA NSW brings learning directly to your workplace through our customised in-house courses and programs. This agile, cost efficient and highly regarded solution enables you to design learning to achieve team, agency and cross-agency capability development. Our entire portfolio can be customised to meet your learning needs and delivered at a time or location of your choice.

Existing IPAA NSW courses can be amended and combined to develop a course appropriate to your requirements, or we can assist you to develop your own bespoke course. If your organisation has a specific capability framework, our IPAA NSW learning team can further tailor courses and learning experiences to meet it. We can also utilise technology to bring geographically dispersed learners together or to provide blended learning options.

All short courses and programs are aligned to meet the level, outcomes and behaviours outlined in the NSW Public Sector Capability Framework.

Our facilitators are discipline experts and have been engaged because of their expertise in the sector as well as their knowledge of contemporary learning strategies. We work closely with you to ensure facilitators are the right fit for your organisation.
To discuss which learning is right for you and your team call IPAA NSW 02 8066 1900 or email us at

Our in-house learning portfolio

Advanced Diploma of Procurement and Contracting Effective Program Evaluation Negotiate and Resolve Conflict with Confidence
Advanced Policy Development Essentials for New Managers Negotiation Essentials
Analysing Financial Reports Ethics in Practice Performance Fundamentals for New Supervisors
Applied Project Management Expanding your Leadership Capabilities
Policy Development: The Basics
Building a Credible Business Case Facilitation Skills
Present with Confidence
Building and Sustaining Resilience Finance Essentials for NSW Government
Probity in practice (NSW)
Building, Prioritising and Managing Your Budget Finance for Non-Finance Professionals
Project Management Fundamentals
Business Acumen for the Public Sector Fundamentals of Leadership
Resolving Conflict with Confidence
Communicate with Confidence Fundamentals of Team Effectiveness
Risk Management
Contract Management Essentials Great Managers® Program
Speech Writing Made Easy
Contract Negotiation Skills How Modern Government Works
Springboard into People Management
Cost-benefit analysis Increase Productivity and Work Effectiveness
Surviving in a Changing Environment
Customer Engagement Excellence Introduction to Public Sector Performance Management
Taking Minutes that Count
Customer Service Excellence Job Application and Interview Skills The Resilience Advantage™
Customer Service Leader Leader as Coach
Understanding Team Behaviours Using DISC
Customer Xperience Essentials Leading and Managing Others Through Change
Writing Briefs
Deliver Results at Meetings Leading Flexible Workplaces
Writing Comprehensive Reports
Develop an effective business case Leading with Emotional Intelligence
Writing Effective Policies and Procedures
Diploma of Procurement and Contracting Managing Regional and Dispersed Staff
Writing Fundamentals for the Public Sector
Diploma of Project Management Mastering Your Financial Environment
Writing in Plain English
Effective Performance Conversations MC and Panel Moderator Skills Writing Ministerial Correspondence
Effective Procurement Capabilities Mental Health First Aid