In-house Learning

IPAA NSW brings learning directly to your workplace through our customised in-house courses and programs. This agile, cost efficient and highly regarded solution enables you to design learning to achieve team, agency and cross-agency capability development. Our entire portfolio can be customised to meet your learning needs and delivered at a time or location of your choice.

Existing IPAA NSW courses can be amended and combined to develop a course appropriate to your requirements, or we can assist you to develop your own bespoke course. If your organisation has a specific capability framework, our IPAA NSW learning team can further tailor courses and learning experiences to meet it. We can also utilise technology to bring geographically dispersed learners together or to provide blended learning options.

All short courses and programs are aligned to meet the level, outcomes and behaviours outlined in the NSW Public Sector Capability Framework.

Our facilitators are discipline experts and have been engaged because of their expertise in the sector as well as their knowledge of contemporary learning strategies. We work closely with you to ensure facilitators are the right fit for your organisation.
To discuss which learning is right for you and your team call IPAA NSW 02 8066 1900 or email us at

Our in-house learning portfolio (** also available via facilitated online delivery)

Advanced Diploma of Procurement and Contracting** Effective Procurement Capabilities** Mental Health First Aid
Advanced Policy Development** Effective Program Evaluation** Negotiate and Resolve Conflict with Confidence**
Agile Project Management** Essentials for New Managers Negotiation Essentials**
Analysing Financial Reports** Ethics in Practice Performance Fundamentals for New Supervisors
Applied Project Management** Expanding your Leadership Capabilities Policy Development: The Basics**
Building a Credible Business Case Facilitation Skills Present with Confidence
Building and Sustaining Resilience Finance Essentials for NSW Government** Probity and ethics in practice**
Building, Prioritising and Managing Your Budget Finance for Non-Finance Professionals** Project Management Fundamentals**
Business Acumen for the Public Sector** Fundamentals of Leadership Resolving Conflict with Confidence**
Communicate with Confidence Fundamentals of Team Effectiveness** Risk Management**
Contract Management Essentials** Great Managers® Program** Speech Writing Made Easy
Contract Negotiation Skills** How Modern Government Works** Springboard into People Management**
Cost-benefit analysis** Increase Productivity and Work Effectiveness** Taking Minutes that Count
Customer Engagement Excellence** Introduction to Public Sector Performance Management The Resilience Advantage™
Customer Service Excellence** Job application and interview skills** Surviving in a Changing Environment**
Customer Service Leader** Leader as Coach** Understanding Team Behaviours Using DISC
Customer Xperience Essentials** Leading and Managing Others Through Change** Writing Briefs
Deliver Results at Meetings Leading Flexible Workplaces Writing Comprehensive Reports
Develop an effective business case** Leading with Emotional Intelligence Writing Effective Policies and Procedures
Diploma of Procurement and Contracting** Managing Regional and Dispersed Staff Writing Fundamentals for the Public Sector
Diploma of Project Management** Mastering Your Financial Environment Writing in Plain English
Effective Performance Conversations** MC and Panel Moderator Skills Writing Ministerial Correspondence