In-house Learning

IPAA NSW brings learning directly to your workplace through our customised in-house courses. This agile, cost efficient and highly regarded solution enables you to design learning to achieve team, agency and cross-agency capability development. Our entire portfolio can be customised to meet your learning needs and delivered at a time or location of your choice.

A new bundle addressing critical capabilities for new starters, onboarding or changing roles is now available in the Critical Capabilities Bundle.

Set your team up for success for hybrid working with the Working Together Apart facilitated one day workshop.

To discuss which course is right for your needs please contact the IPAA NSW Learning team on 02 8066 1900 or email [email protected].

Tailored Learning Solutions

IPAA NSW courses can be amended and/or combined to develop a course appropriate to your requirements, or we can assist you to develop your own bespoke course. If your organisation has a specific capability framework, our IPAA NSW learning team can further tailor courses and learning experiences to meet it. We can also utilise technology to bring geographically dispersed learners together or to provide blended learning options.

Knowledge, Experience & Expertise

Our facilitators are discipline experts and have been engaged because of their expertise in the sector as well as their knowledge of contemporary learning strategies. We work closely with you to ensure facilitators are the right fit for your organisation.

NSW PS Capability Framework

All short courses and programs are aligned to meet the level, outcomes and behaviours outlined in the NSW Public Sector Capability Framework.

Courses by Name

**also available via facilitated online delivery


Advanced Diploma of Procurement and Contracting** QUALIFICATION
Advanced policy development**
Agile project management** NEW
Analysing financial reports**
Applied project management** POPULAR
Building a credible business case
Building and sustaining resilience**
Building, prioritising and managing your budget
Business acumen for the public sector**
Communicate with confidence**
Contract management essentials**
Contract negotiation skills**
Cost-benefit analysis**
Customer engagement excellence**
Customer service excellence**
Customer service leader**
Customer Xperience essentials**
Deliver results at meetings**
Develop an effective business case**
Diploma of Procurement and Contracting** QUALIFICATION
Diploma of Project Management** QUALIFICATION
Effective performance conversations**
Effective procurement capabilities**
Effective program evaluation**
Essentials for new managers**
Expanding your leadership capabilities**
Facilitation skills
Finance essentials for NSW government**
Finance for non-finance professionals**
Fundamentals of leadership**
Fundamentals of team effectiveness**
Great Managers® Program**
How modern government works**
Increase productivity and work effectiveness**
Job application and interview skills**
Leader as coach**
Leading and managing others through change**
Leading flexible workplaces**
Leading with emotional intelligence**
Managing regional and dispersed staff**
Mastering your financial environment
MC and panel moderator skills
Mental Health First Aid NEW
Performance fundamentals for new supervisors**
Policy development: the basics** POPULAR
Present with confidence
Probity in practice** NEW
Project management fundamentals** POPULAR
Risk management**
Speech writing made easy**
Springboard into People Management**
Strategic decision-making for the public sector professional** NEW
Surviving in a changing environment**
Taking minutes that count**
The Resilience Advantage™**
Understanding team behaviours using DISC
Writing briefs** POPULAR
Writing comprehensive reports**
Writing effective policies and procedures**
Writing fundamentals for the public sector**
Writing in plain English** POPULAR
Writing ministerial correspondence** POPULAR

Courses by Category

**also available via facilitated online delivery


Communicate with confidence**
Deliver results at meetings**
Facilitation skills
MC and panel moderator skills
Present with confidence
Speech writing made easy**
Taking minutes that count**
Writing briefs** POPULAR
Writing comprehensive reports**
Writing fundamentals for the public sector**
Writing in plain English** POPULAR
Writing ministerial correspondence** POPULAR


Building a credible business case
Business acumen for the public sector**
Develop an effective business case**


Customer engagement excellence**
Customer service excellence**
Customer service leader**
Customer Xperience essentials**


Mental Health First Aid NEW


Analysing financial reports**
Building, prioritising and managing your budget
Cost-benefit analysis**
Finance essentials for NSW government**
Finance for non-finance professionals**
Mastering your financial environment


Effective performance conversations**
Essentials for new managers**
Expanding your leadership capabilities**
Fundamentals of leadership**
Great Managers® Program**
Leader as coach**
Leading and managing others through change**
Leading flexible workplaces**
Leading with emotional intelligence**
Managing regional and dispersed staff**
Performance fundamentals for new supervisors**
Risk management**
Springboard into People Management**
Strategic decision-making for the public sector professional** NEW


How modern government works**


Advanced Diploma of Procurement and Contracting** QUALIFICATION
Contract management essentials**
Contract negotiation skills**
Diploma of Procurement and Contracting** QUALIFICATION
Effective procurement capabilities**
Probity in practice** NEW


Agile project management** NEW
Applied project management** POPULAR
Diploma of Project Management** QUALIFICATION
Effective program evaluation**
Project management fundamentals** POPULAR


Advanced policy development**
Policy development: the basics** POPULAR
Writing effective policies and procedures**


Building and sustaining resilience**
Surviving in a changing environment**
The Resilience Advantage™**
Negotiation and Influencing Skills**


Increase productivity and work effectiveness**
Job application and interview skills**


Increase productivity and work effectiveness**


Fundamentals of team effectiveness**
Understanding team behaviours using DISC