Elizabeth is the Deputy Secretary of Customer Technology and Services at Transport for NSW. This division puts the customer at the centre, using new technology and innovation to deliver even better, more responsive services for customers. Prior to this role, Elizabeth was the Deputy Secretary of People and Corporate Services at Transport for NSW.
Before joining Transport for NSW, Elizabeth was Director of Australia Programs for Save the Children Australia. There she led a diverse workforce of over 500 people across Australia. She also spent five years at Transurban, as the Victorian Group General Manager with responsibility for the operations of CityLink in Melbourne.
Elizabeth has more than 25 years' management experience across customer services, legal, company secretarial, compliance, risk, management, human resources and general operations. She holds a degree in Law and Economics, a Masters of Contemporary Asian Analysis and has completed the Advanced Management Programme at Harvard Business School in the USA. She is also a member of the Australian Institute of Company Directors.
Elizabeth is passionate about employee engagement and embracing new technology to improve customer services.