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Facilitation Skills

Facilitation Skills
Tuesday 25 February 2020 (9:00am to 5:00pm)

Cliftons Training Rooms
Level 13, 60 Margaret Street, Sydney

Professional & Associate Members $675
Affiliate Members $775
Non Members $775


This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.

Course Overview


To provide skills in designing an effective facilitation for meetings, focus groups, consultation, information forums or other similar sessions. This program takes a practical look at facilitation design to ensure objectives are met. It also focuses on a range of ways to build participation and commitment to results as well as skills for dealing with difficult behaviours in groups.

Key topics include:

  • Framing and other key tools for facilitation
  • The nature of facilitation and the role of the facilitator
  • Interpersonal dynamics in the facilitation processes
  • The communication skills and personal characteristics required of a facilitator
  • Working towards positive and mutually acceptable outcomes, handling difficult behaviours
  • Designing and developing an effective group
  • Facilitation techniques and processes
  • You will also leave the workshop with useful takeaway tools provided by the facilitator

Learning Outcomes


  • Understand the role of facilitation in group processes
  • Set a clear purpose and objectives for their facilitation
  • Design a facilitation using a range of facilitation approaches, tools and techniques
  • Plan a facilitation to build participation and commitment
  • Plan a facilitation to minimise disruptive behaviours
  • Use effective communication skills to minimise the impact of difficult or disruptive behaviour
  • Enable a group to achieve agreed outcomes.

"It gave me confidence that I can be a good facilitator."
Recent IPAA learner


4 stars
4.05 out of 5 (based on feedback from 17 learners)

NSW Public Sector Framework Capabilities


This course is targeted at Adept to Advanced level. The following behaviours from the framework are covered:

Relationships: Communicate effectively, Influence and negotiate

  • Present with credibility, engage varied audiences and test levels of understanding.
  • Create opportunities for others to contribute to discussion and debate.
  • Actively listen and encourage others to contribute inputs.
  • Adjust style and approach to optimise outcomes.
  • Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation.
  • Gain consensus and commitment from others and resolve issues and conflicts.

Results: Deliver results

  • Drive a culture of achievement and acknowledge input of others.
  • Create opportunities to enhance the achievement of organisational objectives.

Course Facilitator

Isabel Deeble




Isabel Deeble is a communication specialist who conducts dynamic and engaging group facilitation and one-on-one coaching in presentation skills, interpersonal communication, leadership, negotiation and personal presentation. She underpins her workshop content and processes with principles of influence critical to enhancing personal impact and professional presence. An accomplished presenter and industry speaker, Isabel is currently President of the NSW chapter of the National Speakers’ Association of Australia.

Course Materials


All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

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Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
When
25/02/2020 9:00 AM - 5:00 PM
Where
Cliftons, Level 13, 60 Margaret Street Sydney, NSW 2000 AUSTRALIA
Online registration not available.
 

Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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