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Resolving Conflict With Confidence 20200528P4

Resolving Conflict With Confidence 20200528P4
Thursday 28 May 2020 (9:00am to 5:00pm)

Delivered via Zoom interactive virtual workshop

Professional & Associate Members $675
Affiliate Members $775
Non Members $775

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.

Course Overview


This course aims to equip individuals with the skills to resolve conflict effectively, recognising that dealing with conflict competently is a crucial skill for all leaders and managers. The course is interactive, with learners identifying and applying various conflict resolution strategies and gaining the problem-solving tools and techniques to manage workplace disagreement and issues, taking the needs of all stakeholders into consideration in the process. With conflict being an inevitable and natural feature in all workplaces, this course will enable learners to confidently respond to, and manage, problems.

Learning Outcomes


  • Apply practical tools and techniques to effectively resolve disagreement issues and problems
  • Resolve conflict in the workplace quickly and effectively without impact on business performance
  • Generate strategies to address conflict management, positively influencing team capability development and team effectiveness
  • Self-manage own state to reduce anger and stress, and increase resilience in times of pressure to maintain professionalism and productivity
  • Identify the needs of all stakeholders specific to problems.

ZOOM Virtual Classroom


Our virtual classroom consists of a facilitator teaching the class to students who are dialled in remotely to the class session. Presentation slides and other digital files can be presented during the training session using the Zoom platform and the student may either focus on these resources or the facilitator.

To enable connection, you will require the following set-up:

- Sufficient internet connection – Zoom is successful on a 4G network. Any network better than 4G will enhance the student’s experience;
- A PC with a web-camera, microphone and the capacity to run the Zoom application to allow the facilitator to better interact with students in the same manner as a traditional classroom; and
- Sufficient sized monitor or screen to support the number of students in the room.

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Relationships: Work collaboratively, Communicate effectively, Influence and negotiate

  • Listen to others when they are speaking and ask appropriate, respectful questions.
  • Monitor own and others’ non-verbal cues and adapt where necessary.
  • Build a supportive and co-operative team environment.
  • Work towards positive and mutually satisfactory outcomes.
  • Identify others’ concerns and expectations.
  • Respond constructively to conflict and disagreements.
  • Show sensitivity and understanding in resolving conflicts and differences.
  • Pre-empt and minimise conflict.

Results: Think and solve problems

  • Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness.

Course Facilitator

Phillip Hart




Phillip Hart helps people achieve practical, robust outcomes with difficult issues, especially when there is uncertainty, dissent, and even hostility. He is an independent facilitator, negotiator and nationally accredited mediator. He has extensive experience over many years, in a wide range of contexts in the government, private, and not-for-profit sectors. He helps individuals and teams clarify the issues which are confronting them, identify and explore a range of options to address these issues, craft appropriate and realistic solutions and develop implementation strategies, and prepare for difficult conversations and negotiations. He is a Nationally Accredited Mediator on the LEADR Panel of Mediators and a Conflict Coach. He is a frequent presenter and participant in professional Alternative Dispute Resolution conferences, seminars and workshops.

Course Materials


All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

Other courses you may be interested in


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].
When
28/05/2020 9:00 AM - 5:00 PM
AUS Eastern Standard Time
Where
Via Zoom Sydney, NSW 2000 AUSTRALIA
 
Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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Including QLD Government & other email addresses

 

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