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Communicate with confidence 20200611P1

Communicate with confidence 20200611P1
Thursday 11 June 2020 (9:00am to 5:00pm)

Cliftons Training Rooms
Level 13, 60 Margaret Street, Sydney

Professional & Associate Members $675
Affiliate Members $775
Non Members $775


This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.

Course Overview


By communicating confidently, you can influence how others perceive you and change how you feel about yourself. This course helps learners identify and practise fundamental strategies to manage a range of professional communication situations. It develops skills to enable learners to get their message across with clarity and to stay calm in challenging situations. The art of clever questioning to help uncover important information necessary to achieve workplace goals is also addressed.

Learning Outcomes


  • Use voice and non-verbal communication effectively and confidently
  • Listen, exchange ideas, ask questions, and respond productively
  • Focus on key points and clearly explain and present ideas and arguments with confidence
  • Tailor communication to a range of audiences, purposes, contexts and outcomes
  • Discuss effective strategies for communicating and influencing
  • Explore preferred communication style and its impact on others.

"The course facilitator was excellent in identifying the areas we wanted to learn in the beginning and tailored the course to meet that objective. Very engaging style and easy to understand. Loved it!"
Recent IPAA learner


4.5 stars
4.3 out of 5 (based on feedback from 27 learners)

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Relationships: Communicate effectively

  • Speak at the right pace and volume for varied audiences.
  • Display active listening.
  • Listen to others when they are speaking and ask appropriate, respectful questions.
  • Explain things clearly.
  • Focus on key points and speak in ‘plain English’.
  • Be aware of own body language and facial expressions.
  • Monitor own and others’ non-verbal cues and adapt where necessary.
  • Communicate routine, technical information clear.

Course Facilitator

Alison Schiena


Alison Schiena is a facilitator, educator and change implementer through engaging staff, managers and stakeholders. With 25 years in strategic HR, including 16 years in NSW State Government, Alison is well aware of the Public Sector’s unique needs and culture. Alison is practical in her facilitation techniques, ensuring participants are able to apply learning back at their workplaces. Alison also specialises in getting your message heard through written and verbal communication techniques. Alison is working as a Learning Consultant and a Management and Business Development Consultant. Alison is an accredited Lego Serious Play facilitator and a Gallup Certified Strength Based Coach and in using Gallup Q12.

Course Materials


All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
When
11/06/2020 9:00 AM - 5:00 PM
Where
Cliftons, Level 13, 60 Margaret Street Sydney, NSW 2000 AUSTRALIA
Online registration not available.
 

Terms and Conditions
Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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