Effective Performance Conversations

Effective Performance Conversations


This course is currently only available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.




Course Overview


The course incorporates key skills and strategies to be applied in the workplace and recognises the importance of effective delivery of quality performance feedback in fostering high performance. Learners will gain confidence in providing feedback in a variety of different situations to ultimately to improve performance and increase engagement and self-awareness among staff members.

Learning Outcomes


  • Gain improved insight with a more empathic view of the "poor performer"
  • Understand the reasons for underperformance
  • Apply effective tools and strategies for dealing with team members’ performance
  • Display confidence in having difficult conversations to achieve constructive outcomes for team member performance.

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

People Management: Manage and develop people, Inspire direction and purpose

  • Assist team to understand organisational direction and explain the reasons behind decisions. 
  • Ensure the team/unit objectives lead to the achievement of business outcomes that align with organisational policies.
  • Recognise and acknowledge individual/team performance. 
  • Define and clearly communicate roles and responsibilities to achieve team/unit outcomes. 
  • Collaborate on the establishment of clear performance standards and deadlines in line with established performance development frameworks. 
  • Develop team capability and recognise and develop potential in people. 
  • Be constructive and build on strengths when giving feedback. 
  • Identify and act on opportunities to provide coaching and mentoring. 
  • Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way. 

Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
 

Terms and Conditions
Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event.

Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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