Performance Fundamentals for New Supervisors

Performance Fundamentals for New Supervisors



This course is currently only available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.



Course Overview


This course supports managers to clarify performance expectations, provide performance feedback, identify appropriate development opportunities and know when to engage their in-house human resource personnel in managing staff performance. It will equip learners with the skills and knowledge to engage and motivate staff and develop capability and potential in others though learning how to engage staff in productive one-to-one performance conversations, provide feedback on performance, develop confidence to supervise staff, and conduct a performance conversation.

Learning Outcomes


  • Build and sustain relevant role clarity and role descriptions
  • Keep individuals connected to long-term organisational and team vision and strategy
  • Use that shared vision of goals and direction to build team engagement and underpin sustained performance excellence
  • Maintain functioning relationships and conversations with team members
  • Identify the talents and strengths of individuals and build on them to boost performance
  • Bring real value from conflicting positions
  • Set up a situation where both manager and reports feel enabled and heard
  • Build team engagement
  • Use language more effectively
  • Engage in productive and successful feedback practices
  • Set expectations on all sides and keep them current

NSW Public Sector Framework Capabilities


This course is targeted at Foundational to Intermediate level. The following behaviours from the framework are covered:

People Management

Manage and develop people, Optimise business outcomes

Relationships

Communicate effectively, Work collaboratively, Influence and negotiate

Results

Deliver results, Demonstrate accountability


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
 

Terms and Conditions
Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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