Negotiate and Resolve Conflict with Confidence

Negotiate and Resolve Conflict with Confidence
To enrol into this course please navigate to the Upcoming courses page on the IPAA NSW website and search to see if the course is available. If there are no available courses please contact the IPAA NSW Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.


Course Overview


Using examples and case studies, this highly interactive course builds the skills and confidence needed in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results. Grounded in current research into effective real-world negotiation, the course explores how to prepare effectively for negotiation, how to uncover the needs and perspectives of the people involved and how to manage the dynamics of negotiation events. Learners practise key techniques for handling challenging interactions, resolving difficult situations and turning conflict into a powerful driver of improved performance and relationships.

Learning Outcomes


  • Build their confidence with a structured approach to negotiation and conflict resolution
  • Distinguish different approaches to negotiation, and choose the approach which encourages flexibility and more satisfactory solutions
  • Apply practical, easy-to-remember approaches and skills for identifying and meeting people’s interests
  • Use high-gain communication techniques to uncover underlying needs and sources of conflict
  • Raise and discuss difficult issues with confidence
  • Manage their own emotional reactions to improve communications and get better results
  • Handle objections, defuse resistance and encourage people to be more cooperative.

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Relationships: Work collaboratively, Communicate effectively, Influence and negotiate

  • Negotiate from an informed and credible position.
  • Encourage others to talk, share and debate ideas to achieve a consensus.
  • Recognise and explain the need for compromise.
  • Influence others with a fair and considered approach and sound arguments.
  • Show sensitivity and understanding in resolving conflicts and differences.
  • Identify and resolve issues in discussion with other staff and stakeholders.
  • Apply practical tools and techniques to effectively resolve disagreement issues and problems
  • Resolve conflict in the workplace quickly and effectively without impact on business performance
  • Generate strategies to address conflict management, positively influencing team capability development and team effectiveness
  • Self-manage own state to reduce anger and stress, and increase resilience in times of pressure to maintain professionalism and productivity
  • Identify the needs of all stakeholders specific to problems.


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
 

Terms and Conditions
Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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