Facilitation Skills

Facilitation Skills
To enrol into this course please navigate to the Upcoming courses page on the IPAA NSW website and search to see if the course is available. If there are no available courses please contact the IPAA NSW Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.

Course Overview


To provide skills in designing an effective facilitation for meetings, focus groups, consultation, information forums or other similar sessions. This program takes a practical look at facilitation design to ensure objectives are met. It also focuses on a range of ways to build participation and commitment to results as well as skills for dealing with difficult behaviours in groups.

Key topics include:

  • Framing and other key tools for facilitation
  • The nature of facilitation and the role of the facilitator
  • Interpersonal dynamics in the facilitation processes
  • The communication skills and personal characteristics required of a facilitator
  • Working towards positive and mutually acceptable outcomes, handling difficult behaviours
  • Designing and developing an effective group
  • Facilitation techniques and processes
  • You will also leave the workshop with useful takeaway tools provided by the facilitator

Learning Outcomes


  • Understand the role of facilitation in group processes
  • Set a clear purpose and objectives for their facilitation
  • Design a facilitation using a range of facilitation approaches, tools and techniques
  • Plan a facilitation to build participation and commitment
  • Plan a facilitation to minimise disruptive behaviours
  • Use effective communication skills to minimise the impact of difficult or disruptive behaviour
  • Enable a group to achieve agreed outcomes.

NSW Public Sector Framework Capabilities


This course is targeted at Adept to Advanced level. The following behaviours from the framework are covered:

Relationships: Communicate effectively, Influence and negotiate

  • Present with credibility, engage varied audiences and test levels of understanding.
  • Create opportunities for others to contribute to discussion and debate.
  • Actively listen and encourage others to contribute inputs.
  • Adjust style and approach to optimise outcomes.
  • Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation.
  • Gain consensus and commitment from others and resolve issues and conflicts.

Results: Deliver results

  • Drive a culture of achievement and acknowledge input of others.
  • Create opportunities to enhance the achievement of organisational objectives.


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
 

Terms and Conditions
Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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