Understanding Team Behaviours Using DISC

Understanding Team Behaviours Using DISC



This course is currently only available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.



Course Overview


Attendees of this one-day course will experience using DISC to understand their preferred behavioural style. Course modules on the day include:

  • understanding how individual behaviours create team dynamics
  • using DISC to understand preferred behaviour style
  • using a key negotiation tool for rapport, trust and conflict resolution
  • taking accountability in resolving conflict and difficult situations.

Learning Outcomes


  • Understand the different behaviour styles and their own behaviour style according to DISC.
  • Value others’ experiences, perspectives, values and beliefs and listen and be responsive to  others’ individual viewpoints.
  • Recognise and adapt to individual differences and working styles of internal and external stakeholders.
  • Be flexible and adaptable to others’ preferred styles while supporting a culture of integrity and professionalism.
  • Show sensitivity and understanding in seeking compromise and consensus and resolving conflicts and differences due to others’ preferred working styles.
  • Make sure team/unit staff understand expected goals and how to achieve these while working with individual differences.

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Results: Think and solve problems, Deliver results

  • Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness.
  • Take the initiative to progress and deliver own and team/unit work.
  • Make sure team/unit staff understand expected goals and acknowledge  success.

Relationships: Work collaboratively, Communicate effectively, Influence and negotiate

  • Build and support a cooperative team environment.
  • Share information and learning across teams.
  • Listen to others when they are speaking and ask appropriate, respectful questions.
  • Tailor communication to the audience.
  • Monitor own and others’ non-verbal cues and adapt where necessary.
  • Work towards positive and mutually satisfactory outcomes.
  • Respond constructively to conflicts and disagreements.

Personal Attributes: Value diversity, Display resilience and courage, Manage self, Act with integrity

  • Be responsive to diverse experiences, perspectives, values and beliefs and listen to others’ individual viewpoints.
  • Recognise and adapt to individual differences and working styles.
  • Support initiatives that create an environment in which diversity is valued.
  • Be flexible and adaptable and respond quickly when situations change.<
  • Give frank and honest feedback/advice.
  • Adapt existing skills to new situations.
  • Show commitment to achieving work goals.
  • Seek and respond positively to constructive feedback and guidance.
  • Demonstrate professionalism to support a culture of integrity within the team/unit.

People Management: Manage and develop people, Inspire direction and purpose, Manage reform and change

  • Develop team capability and recognise and develop potential in people.
  • Provide regular constructive feedback to build on strengths and achieve results.
  • Assist team to understand organisational direction, explain reasons behind decisions.
  • Recognise and acknowledge high individual/team performance.
  • Promote change processes and communicate change initiatives across the team/unit.
  • Provide guidance, coaching and direction to others managing uncertainty and change.


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
 

Terms and Conditions
Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event.

Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


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