Communicate With Confidence

Communicate With Confidence
Thursday 15 October 2020 (9:00am to 5:00pm)

Via Zoom interactive virtual workshop

Professional & Associate Members $675
Affiliate Members $775
Non Members $875

If you are a NSW public sector employee, then you are eligible for Affiliate membership free of charge. Click here to join.

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.

Course Overview


By communicating confidently, you can influence how others perceive you and change how you feel about yourself. This course helps learners identify and practise fundamental strategies to manage a range of professional communication situations. It develops skills to enable learners to get their message across with clarity and to stay calm in challenging situations. The art of clever questioning to help uncover important information necessary to achieve workplace goals is also addressed.

Learning Outcomes


  • Use voice and non-verbal communication effectively and confidently
  • Listen, exchange ideas, ask questions, and respond productively
  • Focus on key points and clearly explain and present ideas and arguments with confidence
  • Tailor communication to a range of audiences, purposes, contexts and outcomes
  • Discuss effective strategies for communicating and influencing
  • Explore preferred communication style and its impact on others.


ZOOM Virtual Classroom

Our virtual classroom consists of a facilitator teaching the class to students who are dialled in remotely to the class session. Presentation slides and other digital files can be presented during the training session using the Zoom platform and the student may either focus on these resources or the facilitator. 


To enable connection, you will require the following set-up:

- Sufficient internet connection – Zoom is successful on a 4G network. Any network better than 4G will enhance the student’s experience;
- A PC with a web-camera, microphone and the capacity to run the Zoom application to allow the facilitator to better interact with students in the same manner as a traditional classroom; and
- Sufficient sized monitor or screen 

"The course facilitator was excellent in identifying the areas we wanted to learn in the beginning and tailored the course to meet that objective. Very engaging style and easy to understand. Loved it!"
Recent IPAA learner


4.5 stars
4.3 out of 5 (based on feedback from 27 learners)

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Relationships: Communicate effectively

  • Speak at the right pace and volume for varied audiences.
  • Display active listening.
  • Listen to others when they are speaking and ask appropriate, respectful questions.
  • Explain things clearly.
  • Focus on key points and speak in ‘plain English’.
  • Be aware of own body language and facial expressions.
  • Monitor own and others’ non-verbal cues and adapt where necessary.
  • Communicate routine, technical information clear.

Course Facilitator

Alison Schiena


Alison Schiena is a facilitator, educator and change implementer through engaging staff, managers and stakeholders. With 25 years in strategic HR, including 16 years in NSW State Government, Alison is well aware of the Public Sector’s unique needs and culture. Alison is practical in her facilitation techniques, ensuring participants are able to apply learning back at their workplaces. Alison also specialises in getting your message heard through written and verbal communication techniques. Alison is working as a Learning Consultant and a Management and Business Development Consultant. Alison is an accredited Lego Serious Play facilitator and a Gallup Certified Strength Based Coach and in using Gallup Q12.

Course Materials


All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
When
15/10/2020 9:00 AM - 5:00 PM
Where
Via Zoom NSW AUSTRALIA
 

Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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