Problem Solving and Decision Making

Problem Solving and Decision Making
Wednesday November 3, 2021 (9:00am to 5:00pm)

Delivered via Zoom interactive virtual workshop

Professional & Associate Members $745.00 (incl. GST)
Affiliate Members $850.00 (incl. GST)
Non Members $1965.00 (incl. GST)

If you are a NSW public sector employee, then you are eligible for Affiliate membership free of charge. Click here to join

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email [email protected] for a quote.

Course Overview

This highly interactive course allows participants to explore concepts and skills for decision making and problem solving in a public sector context.  Participants will sharpen their abilities to define and dissect problems and opportunities to make defensible and well-informed decisions.  Participants will develop skills and abilities in collaboration, consultation and stakeholder engagement.  The program focuses on relevant real-world issues facing participants in the public sector.  

Learning Outcomes

  • Demonstrate brainstorming and facilitation techniques to elicit insights and interests from relevant stakeholders 
  • Employ proven models and frameworks as part of the problem-solving process
  • Analyse and enhance public sector agency decision-making processes
  • Manage and employ structured solution-seeking processes to foster public service innovation
  • Develop influential presentations to public sector stakeholders and decision makers
  • Apply effective presentation and influencing skills 

Benefits to your organisation

  • Ability to address complex issues that require advanced problem solving and decision-making skills. 
  • Ability to make defensible decisions with transparency in the decision-making process
     
Benefits to you

  • Increased confidence indecision making
  • Ability to determine best outcomes and results from complex problems

ZOOM Virtual Classroom

Our virtual classroom consists of a facilitator teaching the class to students who are dialled in remotely to the class session. Presentation slides and other digital files can be presented during the training session using the Zoom platform and the student may either focus on these resources or the facilitator. 


To enable connection, you will require the following set-up:

- Sufficient internet connection – Zoom is successful on a 4G network. Any network better than 4G will enhance the student’s experience;
- A PC with a web-camera, microphone and the capacity to run the Zoom application to allow the facilitator to better interact with students in the same manner as a traditional classroom; and
- Sufficient sized monitor or screen 

Course Facilitator

Michelle Nemec

 Michelle earned a PhD at the Institute for Positive Psychology in Education (IPPE), Australian Catholic University (ACU) for her doctoral studies, involving participatory action research encompassing theoretical frameworks across wellbeing, resilience and social-emotional skills. These areas are set within a paradigm of domains premised on the vital role of learning, leadership and social capital in changing times. She has a deep understanding of adult learning principles and vast experience in working with individuals through to large groups and audiences.

As a lifelong learner, Michelle has attained several other Masters degrees from the University of Sydney and UNSW. She is an accomplished author and has worked across different sectors, states and countries spanning varied educational agendas as a speaker, conference presenter and consultant. Michelle’s background in education, as an educational leader and teacher combined with her commitment to guide others to achieve their goals has enabled her to demonstrate empathy, humour and a unique ability to work alongside people of culturally diverse backgrounds, ages and ability levels. She is currently undertaking the JD Law Degree at UNSW.

Course Materials

All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

Other courses you may be interested in


Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].
When
3/11/2021 9:00 AM - 5:00 PM
Where
Zoom Sydney, NSW 2000 AUSTRALIA
 
Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Sign in to register