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Making a Difference: Citizens and communities

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Making a Difference: Citizens and communities

Showcasing the frontline work of public servants engaging the community.

Is this event right for you?

The Making a Difference series showcases the work of public servants like you – delivering exceptional outcomes in their teams and making a difference to the people of New South Wales.

In this unprecedented time of pandemics, natural disasters, and a host of other challenges for the sector, this series has been designed to inspire and celebrate the great impact that public servants like you have on our state, no matter your level or specialisation.

What will you gain?

The case studies featured in this series have been recommended by your public sector leaders as examples of innovation and excellence in customer-centric service delivery.

This session takes a closer look at three examples of community engagement and frontline support where citizens need it most.

From catering services redeployed to cooking meals for the community to the agility of assisting citizens during the floods, this session will explore how flexibility and direct engagement with the community and citizens truly made a difference for New South Wales.

Case studies featured:

Parliament of New South Wales

With the parliamentary catering kitchen shut down during the lockdowns of 2020 and 2021, the NSW Parliament re-deployed its catering team to cook meals for those in need, helping to keep kitchen staff continuously employed and cooking more than 180,000 meals for OzHarvest.

Regional NSW

More case studies coming soon.

Presented by:

Headshot and bio coming soon.

Typically, case studies like these are only shared internally within their cluster, if at all. This is your opportunity to hear how other areas of the sector approach the challenges in their work and how you can apply their learnings in your own service delivery.

During the session, you will also have the opportunity to ask your questions and share your perspectives with the community via the chat.

How to register

Please use this registration page to register for Making a Difference: Citizens and communities only.

If you would like to register for all four events in this series, please use the package page here.

If you are a NSW public sector employee, you are eligible for Affiliate membership free of charge. Join IPAA today.

A link to the event will be sent to those who have registered the day before the event.

Event Details


 11:00AM – 12:00PM (AEST/AEDT)


 Tuesday 29 November 2022


 Virtual event via Microsoft Teams


 Members - Free
 Non-members: $99

Be at your best, for NSW.
Register now to secure your spot.

Sponsor acknowledgement
This event is presented with support from our partner/s
Tuesday, 29 November 2022
11:00AM - 12:00PM
Free for Affiliate / Pro Members, $99 for Non Members

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