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PSFP Module - Commit to Customer Service

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PSFP Module - Commit to Customer Service


Register at any time for this self-paced e-learning module

Professional and Affiliate Members Free
Non Members $50




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The Public Sector Fundamentals Program (PSFP) has been designed by IPAA NSW with adult learning in mind. This means that you are not told what to think, rather, you are encouraged to think about your own experiences and how you would apply the content to your own practice.

In this e-learning module, take a deep dive into "Commit to Customer Service" (Provide customer-focused services in line with public sector and organisational objectives).


Topics include:


  • Defining Customer Service
  • Service experience
  • Customer Service Skills
  • The Customer Mindset
  • Dealing with customers on the phone
  • Engaging a customer face-to-face
  • Communication Essentials

Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].
Sponsor acknowledgement
This event is presented with support from our partner/s
Online
Professional & Affiliate $0 Non Member $50

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