Skip to main content

Making a Difference: Citizens and communities

Invalid Event Selection

This event either doesn't exist or is no longer available.

Return to Events Listing
Making a Difference: Citizens and communities

Showcasing the frontline work of public servants engaging the community.


Is this event right for you?

The Making a Difference series showcases the work of public servants like you – delivering exceptional outcomes in their teams and making a difference to the people of New South Wales.

In this unprecedented time of pandemics, natural disasters, and a host of other challenges for the sector, this series has been designed to inspire and celebrate the great impact that public servants like you have on our state, no matter your level or specialisation.


What will you gain?

The case studies featured in this series have been recommended by your public sector leaders as examples of innovation and excellence in customer-centric service delivery.

This session takes a closer look at three examples of community engagement and frontline support where citizens need it most.

From catering services redeployed to cooking meals for the community to the agility of assisting citizens during the floods, this session will explore how flexibility and direct engagement with the community and citizens truly made a difference for New South Wales.


Case studies featured:

Parliament of New South Wales

With the parliamentary catering kitchen shut down during the lockdowns of 2020 and 2021, the NSW Parliament re-deployed its catering team to cook meals for those in need, helping to keep kitchen staff continuously employed and cooking more than 180,000 meals for OzHarvest.

Regional NSW

More information coming soon.


More case studies coming soon.

Presented by:

Vanessa Harcourts - Executive Chef, Parliamentary Catering and
Lee Kwiez, Senior Manager, Parliamentary Catering

Vanessa has worked in the hospitality industry for the last 20 years, including five star hotels and fine dining restaurants. She has been the Executive Chef of the NSW Parliament and has a strong focus on ethically sourced, local produce.

Originally a chef by trade with experience in restaurants in Australia and abroad, Lee is now applying his skills as the manager of Parliament's catering team and enjoying the opportunities and challenges of this new role.


Vanessa Harcourts - Full bio

Vanessa has worked in the hospitality industry for the last 20 years, including five star hotels, fine dining restaurants and catering private events. Vanessa has been the Executive Chef of the NSW Parliament for the past five years. During this time, she has had a strong focus on ethically-sourced, local produce.

Lee Kwiez - Full bio

Originally a chef by trade, with experience in restaurants and hotels in Australia and abroad, Lee is now enjoying applying his knowledge as the manager of the Parliament’s catering team. He is enjoying the opportunities and challenges this new role presents.


Facilitated by:

Allan Mills - Partner, Consulting, Deloitte


Allan leads Deloitte’s awesome teams supporting NSW Government & Universities and committed to the State’s economic transition of NSW to a low carbon future.

Allan Mills - Full bio

Allan’s background spans telco, media and Government from the UK to Australia.

He leads Deloitte’s awesome teams supporting NSW Government & Universities and committed to the State’s economic transition of NSW to a low carbon future.

Working at the intersect of Industry and Government he has been able to work in areas of regional development, environment, energy, regulatory reform and machinery of Government changes.

He has worked as CFO for social services enterprise is the deputy chair for Deloitte’s reconciliation action plan and an advisory board member of Welcoming Cities which is a not for profit helping migrants make a quicker economic and social impact in community.


Typically, case studies like these are only shared internally within their cluster, if at all. This is your opportunity to hear how other areas of the sector approach the challenges in their work and how you can apply their learnings in your own service delivery.


More headshot and bio coming soon.

Typically, case studies like these are only shared internally within their cluster, if at all. This is your opportunity to hear how other areas of the sector approach the challenges in their work and how you can apply their learnings in your own service delivery.

During the session, you will also have the opportunity to ask your questions and share your perspectives with the community via the chat.


How to register

Please use this registration page to register for Making a Difference: Citizens and communities only.

If you would like to register for all four events in this series, please use the package page here.

If you are a NSW public sector employee, you are eligible for Affiliate membership free of charge. Join IPAA today.

A link to the event will be sent to those who have registered the day before the event.


Event Details

 Time:

 11:00AM – 12:00PM (AEST/AEDT)

 When:

 Tuesday 29 November 2022

 Where:

 Virtual event via Microsoft Teams

 Cost:

 Members - Free
 Non-members: $99


Be at your best, for NSW.
Register now to secure your spot.

Sponsor acknowledgement
This event is presented with support from our partner/s
___
Deloitte
Tuesday, 29 November 2022
11:00AM - 12:00PM
Online
Free for Affiliate / Pro Members, $99 for Non Members

You may be also interested in

_

Making a Difference: Series

Showcasing the exceptional work of public servants like you, making a difference to NSW.

Online

_

Conscious Inclusion

Learn how you can build and inclusive and supportive environment.

Don't miss it

_
Supporting veterans: Anzac Memorial

Supporting veterans: Anzac Memorial

01/07/2022

Read

Event Category
EVENT