A Customised Agency Program (CAP) is a professional development program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs are delivered at your workplace, thus saving your organisation money and enhancing team-building or we can source a training venue for you. They can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

All IPAA NSW training is available as Customised Agency Programs, including the courses in the Public Training Program. We match the most appropriate consultant to the needs of your organisation and offer flexibility in content, length and timetable. All of our courses are aligned with the NSW Public Sector Capability Framework, to ensure the content enhances your staff members' professional development. 

You are not restricted to our current offerings. We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

In-house course delivery is a flexible and cost-effective method to deliver training to groups of eight or more people (maximum 20) and benefits all agencies, particularly those with offices in regional NSW.

Download the Customised Agency Program flyer for more information.

By capability

For further information or to receive a written proposal, contact our Professional Development Coordinator on 02 8223 8418 or email info@nsw.ipaa.org.au.

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From helpful tools to understand organisational positioning to examples of briefing language at the phrasing scale, the full gamut of information was covered in an energetic, situation based style. Highly recommended.
We were fortunate to have a course presenter who was extremely knowledgeable and experienced, and who could easily facilitate the needs of a very mixed group of course attendees.
Access to this calibre of expertise, experience and dare I say it, character, is extremely rare in the usual 'training training' we are offered.

Contact us

Office address
Level 6, Bligh House
4-6 Bligh Street
NSW, 2000

Postal Address
GPO Box 904
NSW, 2001

Phone: 02 8223 8418
Fax: 02 8223 8420

ABN 13 432 812 038


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