Digital Transformation: Emerging trends in CX

Digital Transformation: Emerging trends in CX


Wednesday 7 August 2019
9:00 AM to 12:00 PM
Registrations begin at 8:30am
Justice Precinct
Level 4, 160 Marsden Street
Parramatta NSW 2150



*You will be required to show photo ID. 

Registrations for attending is person is now at capacity. Please contact cassidy@nsw.ipaa.org.au to be added to the waitlist.
Livestream registrations are still open.

Interested in joining the live stream? Scroll down to the bottom of the page and follow the 'how to register' instructions.

Digital Transformation: Emerging trends in CX. 

Join other Customer Experience practitioners and professionals to explore emerging trends in digital transformation. 

Presenters include: 

  • Dan Roelink, Director of Enterprise Architecture, Department of Customer Service.
  • Zack Thomas, Principal Policy Officer, Policy Lab, Department of Customer Service.
  • Annalisa Yeo, Service Designer, End of Life Journey, Department of Customer Service. 
  • Georgos Papanastasiou, Director Product Management, Easy to do Business, Service NSW.
  • Ozlem Eskicioglu, Product Manager, IOS & Android App, Service NSW.
  • Sergeant Rod Murphy, Community Portal SME, NSW Police Force.
     

Agenda


8.30-9.00AM
Registration and networking

9.00-9.10AM Welcome to the Customer Experience Community of Practice
                               
                                
Therese Ma, Organisational Development Business Partner
                                
Department of Customer Service

9.10-9.25AM         The Government agenda for Digital Transformation
                                
                                
Dan Roelink, Director of Enterprise Architecture, Digital.nsw Investment
                                & Assurance
                                Department of Customer Service

 

9.25-9.40AM         Rules as Code - Translating rules in legislation to machine readable code.
                                
                                
Zack Thomas, Principal Policy Officer, Policy Lab
                                Department of Customer Service

9.40-10.00AM Life Journeys - Improving citizens’ experience with government services
                                connected to specific life events
                                
                                
Annalisa Yeo, Service Designer, End of Life Journey 
                                Department of Customer Service

10.00-10.30AM Life Journeys showcase and networking morning tea

10:30-10.45AM Are we drunk on customer research? The limits and alternatives to customer
                                research

                                Georgos Papanastasiou, Director Product Management, Easy to do Business
                                Service NSW

10.45-11.00AM Digital Driver’s Licence. Lean persona-driven product development

                                Ozlem Eskicioglu, Product Manager, IOS & Android App
                                Service NSW
 

11.00-11.15AM NSW Police Portal - Victim of crime? Report it online!

                                Sergeant Rod Murphy, Community Portal SME, Digital Technology & Innovation
                                NSW Police Force 

11.15-11.35AM Small group discussions - key learnings and application


11.35-11.50AM Playback

11.50-12.00PM Wrap up and next steps


Livestream

This event will be livestreamed to reach our regional colleagues. If you would like to join us on livestream, please let us know when you register and we will send you the link details closer to the event date. 

Seats are limited. Please register by 5PM Thursday 1 August 2019. 

Please contact Cassidy, IPAA NSW Event Coordinator, cassidy@nsw.ipaa.org.au if you have any issues registering for this event.

How to register
1.   Please proceed to login in if you already have an IPAA NSW account.
2.   If you do not have an IPAA NSW account, please click "Create New Account" 
      and fill in the details.
      a. Please go back to your email invitation to obtain the registration link.
3.   After logging in to your account or creating an account, go to the event 
      page and click the "Register Myself" button. 
4.   Fill in the questions and click "Save Responses".
5.   Then click "Proceed to Checkout", this will take you to the shopping cart page. 
      If you want to proceed with your registration, click "Submit Order".
6.   You will then be sent an Order Confirmation Email.

When
7/08/2019 8:30 AM - 12:00 PM
Where
Justice Precint Level 4, 160 Marsden Street Parramatta, NSW 2150 AUSTRALIA
 

Terms and Conditions
Payments

Payment must be made either in full online at the time of confirming purchase or 14 days from the date of the invoice.
Payment is required prior to attending the event or course. 

Cancellation policy - Events
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the event running — no penalty will be incurred
  • Cancellation received within 5–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–5 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing
  • Cancellation received more than 10 business days prior to the course start date — no penalty will be incurred
  • Cancellation received within 7–10 business days prior to the event running — 50% of the event fee will be payable
  • Cancellation received within 1–6 business days prior to the event running — 100% of the event fee will be payable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend, 100% of the event fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full
  • Transferring your registration to another person can be done at any time without penalty, provided that nominee details are provided within a minimum of 2 business days before course/event start date; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
Penalties may be waived in exceptional circumstances, work commitments do not count as exceptional circumstances.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrollment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration will be refunded. 


For our full terms and conditions click here

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