Terms and Conditions
Payments
Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.
Payments - Online Events
If you have an outstanding invoice for the event, you will not receive a link to the live event.
Online Events
Only people registered to the event can access the content. Do not share login details with people who have not registered to the event
Cancellation policy - Events
- Cancellation must be in writing and confirmed by an IPAA NSW staff member
- Cancellation received more than 10 business days prior to the event – no penalty will be incurred
- Cancellation received within 6-10 business days of the event – 50% of the fee is payable
- Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
- No show – 100% of the fee is payable
- Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
- Cancellation must be in writing and confirmed by an IPAA NSW staff member
- Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
- Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
- Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
- No show – 100% of the fee is payable
- Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
- Cancellations are not permitted.
Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.
Transfer policy - Events
- All requests for transfers must be in writing
- Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
- All requests for transfers must be in writing
- Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
- Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses
- Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.
Program Changes
IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.