Writing Effective Policies and Procedures

Writing Effective Policies and Procedures
Tuesday 20 October 2020 (9:00am to 5:00pm)

Via Zoom interactive virtual workshop

Professional & Associate Members $675
Affiliate Members $775
Non Members $875

If you are a NSW public sector employee, then you are eligible for Affiliate membership free of charge. Click here to join.

This course is also available for in-house delivery. For more information please contact the Learning team on 02 8066 1900 or email learning@nsw.ipaa.org.au for a quote.

Course Overview


This course offers a practical guide on how to write clear, concise policy and procedures to deliver services or implement new government policy. Participants learn to translate high-level policy into workable operations and understand how to develop a business case. They identify stakeholders, build communication to develop and implement a new policy/procedure and use project management skills to implement and evaluate the operation of the policy/procedure. Participants use real life government scenarios and work on their own policies to implement them successfully, including developing a business plan and stakeholder management. They also learn to apply the principles of project management to implement the new policy or procedure.


Learning Outcomes


  • Identify when organisational policy and procedures need to be developed, changed or improved
  • Plan operations to gain maximum impact from policy initiatives
  • Gather evidence and information needed to support and develop policy recommendations and options
  • Understand the need to identify, consult and communicate with stakeholders
  • Plan and implement communication with stakeholders
  • Develop a business plan
  • Communicate policies and procedures in a clear, structured and concise way
  • Review and evaluate how policy or procedures are working.

ZOOM Virtual Classroom

Our virtual classroom consists of a facilitator teaching the class to students who are dialled in remotely to the class session. Presentation slides and other digital files can be presented during the training session using the Zoom platform and the student may either focus on these resources or the facilitator. 

To enable connection, you will require the following set-up:

- Sufficient internet connection – Zoom is successful on a 4G network. Any network better than 4G will enhance the student’s experience;
- A PC with a web-camera, microphone and the capacity to run the Zoom application to allow the facilitator to better interact with students in the same manner as a traditional classroom; and
- Sufficient sized monitor or screen

 

NSW Public Sector Framework Capabilities


This course is targeted at Intermediate to Adept level. The following behaviours from the framework are covered:

Results: Plan and Prioritise

  • Prepare clear project proposals and define scope and goals in measurable terms.
  • Establish performance outcomes and measures for key project goals, and define monitoring, reporting and communication requirements.
  • Prepare accurate estimates of costs and resources required for more complex projects.
  • Communicate the project strategy and its expected benefits to others.
  • Monitor the completion of project milestones against goals and initiate amendments where necessary.
  • Evaluate progress and identify improvements for future.

Course Facilitator

Dr Randal Stewart




Dr Randal Stewart has written, researched, practised and trained in public policy for over twenty years. He was previously a senior lecturer in the Department of Government and Public Administration at the University of Sydney. Randal currently works within the Strategy and Public Policy Practice on political nous, public policy, strategic management and public affairs. His main focus is on government but he also consults on organisation strategy and public affairs in the private sector.

Course Materials


All course materials (including the workbooks) will be made available through our digital learning space, Illuminate. Your Illuminate access details will be provided 7 days prior to the course date.

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Enquiries: For more information on our learning programs, please contact the IPAA NSW Learning Team on 02 8066 1900 or email learning@nsw.ipaa.org.au.
When
20/10/2020 9:00 AM - 5:00 PM
Where
Zoom NSW AUSTRALIA
 

Terms and Conditions
Payments

Payment is required prior to attending the event or course. Please contact an IPAA NSW staff member if an exception is required.

Payments - Online Events

If you have an outstanding invoice for the event, you will not receive a link to the live event. 

Online Events

Only people registered to the event can access the content. Do not share login details with people who have not registered to the event

Cancellation policy - Events
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the event – no penalty will be incurred
  • Cancellation received within 6-10 business days of the event – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the event – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the event are non-refundable.
Cancellation policy - Scheduled Courses
  • Cancellation must be in writing and confirmed by an IPAA NSW staff member
  • Cancellation received more than 10 business days prior to the start date – no penalty will be incurred
  • Cancellation received within 6-10 business days of the start date – 50% of the fee is payable
  • Cancellation received less than 6 business days prior to the start date – 100% of the fee is payable
  • No show – 100% of the fee is payable
  • Registrations received less than 6 business days prior to the start date are non-refundable.
Cancellation policy - Self-paced Courses
  • Cancellations are not permitted.

Note: If you do not cancel and do not attend and event or course, 100% of the fee must be paid.

Transfer policy - Events
  • All requests for transfers must be in writing
  • Substitute nominees may attend in your place where deemed appropriate; however, if a member wishes to substitute a non-member in their place the full fee will be payable.
Transfer policy - Scheduled Courses
  • All requests for transfers must be in writing
  • Your course registration can be transferred to another course without penalty if requested more than 10 business days prior to the course start date. Otherwise, the above cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.
  • Transferring your registration to another person can be done at any time without penalty if nominee details are provided within a minimum of 2 business days prior to the course start date. Transferring from a member to a non-member will result in a fee increase in line with the non-member course fee.
Transfer policy - Self-paced Courses 
  • Transfers to another course are not allowed for self-paced courses.
We may in our discretion waive cancellation charges in exceptional circumstances, but we will not waive cancellation charges on account of work commitments.

Program Changes

IPAA NSW reserves the right to change programs/speakers/venue, or to cancel programs if the enrolment criteria are not met or when conditions beyond our control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

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