For enrolment information, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].
Professional & Associate Members $6,490
Affiliate Members $6,490
Non Members $6,490
Pre-Training Requirements
Entry is open to all applicants with a suitable level of workplace responsibility allowing sufficient opportunity to demonstrate competency through completion of tasks related to their job role.
Course Overview
This course covers the competencies required for independent and self-directed work in the public sector. It is particularly suited to those working in an environment where there is a range of responsibilities which are diverse in nature rather than within a narrow specialisation and/or they work in small or regionally-based organisations. The course consists of 12 units and the learning and employability skills include communication, teamwork, problem-solving, initiative, research and analysis, technology, planning and organising, and self-management.
Learning Outcomes
- Leadership, enhanced emotional intelligence and effective workplace relationships.
- People and performance management capabilities.
- Government budgetary and resource allocation.
- People management and team effectiveness.
- Quality management and continuous improvement.
- Customer service.
- Understanding of operational planning, budgets and financial accountability.
Study period and workload
The estimated time to complete the course is 7-8 hours per week over a 18 month study period comprising on-the-job learning, workplace practice, self-directed study and assessment preparation.
This course is delivered in a partnering arrangement with UNE Partnerships (RTO ID No 6754).
NSW Public Sector Framework Capabilities
This course is targeted at Adept to Advanced level. The following behaviours from the framework are covered:
People Management: Manage and develop people, Inspire direction and purpose
- Negotiate clear performance standards and monitor progress.
- Develop team/unit plans that take into account team capability, strengths and opportunities for development.
- Provide regular constructive feedback to build on strengths and achieve results.
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.
- Monitor and report on performance of team in line with established performance development frameworks.
- Refine roles and responsibilities over time to achieve better business outcomes.
- Recognise talent, develop team capability and undertake succession planning.
- Coach and mentor staff and encourage professional development and continuous learning.
- Promote a sense of purpose and enable others to understand the links between government policy and organisational goals.
- Build a shared sense of direction, clarify priorities and goals and inspire others to achieve them.
- Work with others to translate strategic direction into operational goals and build a shared understanding of the link to core business outcomes.
- Create opportunities for recognising and celebrating high performance at individual and team level.
Enquiries: For enrolment information, please contact the IPAA NSW Learning Team on 02 8066 1900 or email [email protected].