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Secretary Valedictory with Emma Hogan

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Secretary Valedictory with Emma Hogan

About this event

IPAA NSW occupies a privileged position working with leaders across the NSW public sector. Our Secretary Valedictory series allows departing Secretaries to provide their observations and comments in a public address.  

Em Hogan has served as the Secretary for Digital, and the Department of Customer Service, for four years. During this time, she has demonstrated her commitment to delivering digital innovation and improved customer outcomes for the people of NSW. Em has led the department through a period of significant challenges in NSW, including natural disasters and the COVID-19 pandemic. Describing her time at the Department as “the greatest privilege of my professional career”, she said “the time is right to step aside, take a break, and make space for a change of leadership and some fresh energy during the next era for the department”. 

In her IPAA Secretary Valedictory address, Emma will share her experiences and insights in areas of key interest to current and aspiring public sector leaders. Her address will range from reflecting on career milestones, to the challenges and opportunities facing the public sector. 

Why you should attend

The Secretary Valedictory provides you with an excellent opportunity to hear from a distinguished leader in the public sector about current issues facing the state.

Strengthen your understanding of the unique responsibilities of the public sector by listening to Emma share her insights on working in the public sector.

At least 25% of this event is also allocated to questions from the floor, meaning that you will have the opportunity to play an active part in this discussion.


Emma Hogan
Secretary for Digital, and the NSW Department of Customer Service 

Emma Hogan became the Secretary for Digital, and the NSW Department of Customer Service in October 2019, after joining government in May 2018 as the NSW Public Service Commissioner. 

Prior to joining Government, Em had a 20-year career in the private sector, working with iconic Australian brands across multiple sectors.  Em is an experienced transformation leader across customer, digital, culture and communications, and has led teams of over 12,000 people in Australia and globally.

Em holds postgraduate qualifications in?HR, is a graduate of the Stanford University Executive Program and more recently gained her Executive Certificate in Public Policy from the Harvard Kennedy Business School.

Em is currently a board member at Destination NSW, Venues NSW and ReachOut Australia, is a Fellow of the Institute of Public Administration, and is a member of Chief Executive Women.  

Sponsorship Acknowledgement

How to register


Event Details  


 10:00AM – 11:00AM (AEST/AEDT)


 Tuesday 21 November 2023




 Professional Members: $25
 Affiliate Members: $35
 Non-Members: $55


Be at your best, for NSW. 
Register now to secure your spot

Sponsor acknowledgement
This event is presented with support from our partners.
Tuesday, 21 November 2023
10:00AM - 11:00AM
Professional Members $25, Affiliate Members $35 Non Members $55

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