Learn advanced communication tools and techniques essential for any leader.
IS THIS COURSE RIGHT FOR YOU?
Are you new to a leadership role or aspire for leadership?
Are you keen to develop the advanced communication skills needed for the people management career you aspire towards?
For anyone looking to develop the communication and leadership skills that make all the difference to how you connect with your team, colleagues, stakeholders, customers, and even your personal life, this course is for you.
WHAT WILL YOU LEARN?
You will leave this course with the skills to lead and communicate effectively.
You will explore tools, skills and knowledge to help you set values and expectations, clarify roles and communicate effectively.
You will also learn how to have constructive feedback conversations, overcome conversation barriers and manage difficult behaviours and conflicts.
You will finish this course knowing you can:
- understand the importance of enhancing connection and how to do this.
- show you have listened and understood – active listening and using empathy.
- clarify values, expectations and roles.
- learn advanced communication skills for supporting others including responding to negativity, cynicism, apathy or aggression.
- develop skills for constructive and appropriate feedback conversations.
- understand how to overcome communication barriers.
- understand checking in, how to and when to do it.
- develop an action plan for skills improvement.
Communicating for Success: Advanced Communication Skills is for people at the Advanced and above levels and you will develop the following capabilities:
- Relationships: Communicate effectively
- Relationships: Influence and negotiate
- Relationships: Work collaboratively
COURSE DETAILS
This course is offered in-house only.
Benefits of an in-house course are:
- Collaboration and team building.
- Cost effective employee development.
- Improving staff performance and consistency.
- Customisable for an additional fee. E.g. use of department policies or templates
Be at your best, for NSW.
Pricing
Please contact
[email protected] for your personalised quote.