Do you need to develop more effective communication skills?

IS THIS COURSE RIGHT FOR YOU?

Would your work benefit if you were better at communicating?

Are there times you know something needs to be said, but you don’t have the confidence to know how to say it?

Do you need to get your message more easily across and have it accurately understood or raise concerns to overcome challenges in the workplace?

Are you looking to develop a better way to connect and strengthen relationships in your workplace or personal life?

WHAT WILL YOU LEARN?

You will leave this course with the essential skills and tools to communicate more effectively.

You will identify and explore tools, skills and knowledge to help your personal communication style.

You will also learn how to improve your listening skills, overcome common communication barriers and learn tips to raise and respond to concerns, conflict and difficult behaviours.

You will finish this course knowing you can:

• More clearly communicate with your audience.
• Show you have listened and understood using active listening tools and empathy.
• Utilise techniques to manage challenging emotions that get in the way of communicating effectively.
• Demonstrate skills for constructive and appropriate feedback conversations.
• Overcome communication barriers.

TOPICS COVERED

• Self awareness of own communication style.
• Managing challenging emotions to communicate effectively and appropriately.
• Key active listening techniques including questions, summarising, validating and empathising.
• Templates for raising concerns and resolving issues.
• Identifying Barriers to good communication.

NSW Public Sector Commission Capability Framework

Essential Communication Skills is for people at the All levels and you will develop the following capabilities:

• Relationships: Communicate effectively
• Relationships: Influence and negotiate
• Relationships: Work collaboratively

PATHWAYS

Essential Communication Skills is part of the following Pathways: Public Sector Essentials: Communications, Cultivate your Capabilities and Service Success: Frontline.

Find out more here.

COURSE DETAILS

This course is offered in-house only.

Benefits of an in-house course are:

• Collaboration and team building.
• Cost effective employee development.
• Improving staff performance and consistency.
• Customisable for an additional fee. E.g. use of department policies or templates

Be at your best, for NSW.

Pricing

Please contact [email protected] for your personalised quote.