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Accidental Counsellor Training

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Accidental Counsellor Training

Learn the skills to effectively support the people around you.


Have you been finding yourself talking to colleagues and stakeholders going through difficult circumstances and are unsure how you should respond?

Are you keen to develop the knowledge and tools to effectively support your customers and colleagues who are going through change or challenge?

Communicating with empathy has been determined by your public sector leaders as one of the Skills for Success that all public servants now need. Developing the skills to support those around you while maintaining appropriate boundaries and self-care is invaluable for any people facing role or specialisation.

If you are looking to develop the skills to professionally and effectively support your stakeholders through their own challenging experiences, don’t miss this course.


You will leave this half day course with the skills to support others while maintaining boundaries and embracing effective self-care strategies.

You will explore tools and techniques which will improve the way you communicate in all aspects of your life and ensure that you are at your best when supporting others.

You will finish this course knowing you can:

  • navigate hard and distressing emotions.
  • sit with and name emotions.
  • practise advanced communication skills including deep listening, open questions, summarising, empathy and validation.
  • recognise and avoid communication and empathy blockers.
  • apply the techniques you have learned to practical work scenarios.
  • understand how to maintain boundaries.
  • develop strategies for self-care.


NSW Public Sector Commission Capability Framework

Accidental Counsellor Training is for people at the Adept to Advanced levels and you will develop the following capabilities:

  • Personal Attributes: Commit to customer service
  • Relationships: Display resilience and courage 
  • Relationships: Work collaboratively 


Course Details

This course is scheduled to demand.

If you are an individual, register your interest below and you will be notified when the next cohort is scheduled.

If you have a group of 5 or more, register your interest below for an in-house course and our Learning team will contact you.

Be at your best, for NSW.
Register now to secure your spot.

Half Day course 
Professional Member:  $595.00
Affiliate Member:  $650.00
Non-member:  $720.00

Register your Interest

How many people are interested in attending this course?

Individual (1-4 people)  Group (5 or more people)


Sponsor acknowledgement
This event is presented with support from our partners.
Half Day Course | Professional Member: $595.00 | Affiliate Member: $650.00 | Non-member: $720.00

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