In an increasingly connected world, cyber threats are evolving faster than ever. From phishing attacks to AI-enabled scams and data breaches, the digital landscape is becoming more complex.

Join experts from CyberCX and the Department of Customer Service for this informative Skills for Success session exploring how cyber criminals operate in today’s environment.

You will gain insight into the current cyber threat landscape, how artificial intelligence is reshaping cyber risks, and the tactics hackers use to target organisations and individuals. Speakers will reflect on the 2020 Service NSW cyber breach, examining the impacts of a major public sector attack and the lessons learned.

This session will provide practical strategies to strengthen cyber awareness and help protect both your organisation and personal information.

Topics include:
• The cyber threat landscape 
• How AI is changing cyber threats 
• Know your enemy: what does a hacker look like? 
• What happens when cyber fails: the Service NSW 2020 breach 
• What you can do: protecting your organisation and yourself 


Speakers

Sam Mackay
Department of Customer Service
Chief Information Security Officer

Sam Mackay is a senior public sector executive and Chief Information Security Officer with experience leading cyber, digital, and resilience programs across government and regulated sectors. With early service as a Special Operations Signals Officer in the Australian Army, he brings a practical, steady approach to security strategy and resilience uplift, supporting organisations through complex risks while maintaining continuity and public trust in demanding, high pressure, multi stakeholder environments.


Mel Clemens
Department of Customer Service – Service NSW
Chief Security Officer

Melissa Clemens is the Chief Security Officer at Service NSW, responsible for ensuring the organisation remains trusted, resilient and prepared in an increasingly complex security environment. With more than 20 years’ experience across the public and private sectors, Melissa brings a people centred approach to leadership, guiding teams through change while strengthening the foundations that support customers, employees and government. She is known for building strong relationships, aligning strategy with purpose, and creating connected cultures that enable better outcomes. Prior to her CSO role, Melissa held senior digital leadership positions at Service NSW, where she helped modernise services, grow capability and support faster, simpler ways for citizens to engage with government.


Leah Pinto
CyberCX Intelligence
Director, Cyber Intelligence

Leah is an accomplished intelligence professional with over 15 years of experience building intelligence teams and enabling organisations to leverage intelligence for informed decision-making across both public and private sectors. As a Director in CyberCX Intelligence, she established and leads the Intelligence Engagement function within CyberCX Intelligence - a unique intelligence capability delivering operational and strategic intelligence to corporations, critical infrastructure providers, and government agencies. Leah works with organisations to translate intelligence into meaningful operational settings and help uplift their cyber maturity. 
Her experience encompasses intelligence across government and law enforcement, including at NSW Police Force where she spent many years working in serious and organised crime intelligence at State Crime Command and State Intelligence Command. Leah was named in the Australian Financial Review’s ‘Women to Watch’ series for her rising career in the tech sector. Leah also features on Season 3 of Hunted Australia as the Cyber Lead.

Bec Caldwell
CyberCX Intelligence
Intelligence Engagement Specialist

Bec is an Intelligence Engagement Specialist in CyberCX Intelligence, with a speciality in cyber intelligence and human risk. Bec has a strong track record in bridging the gap between technical threat intelligence and human behaviour. In her current role at CyberCX, she supports intelligence analysis, threat research, and strategic reporting, helping organisations strengthen their resilience and effectively respond to an ever-evolving threat landscape.
With a background in social engineering, phishing simulations, and organisational security awareness, she has spent several years developing and delivering innovative security education programs that enable organisations to identify, manage, and reduce human cyber risk.
Bec’s expertise includes researching social engineering trends, analysing threat actor tactics, and translating complex threat intelligence into actionable guidance for both technical and non-technical stakeholders


Tony Mau
CyberCX Intelligence
Principal Investigator, Digital Forensics and Incident Response 

With over five years of experience in the cyber security industry, Tony is a Principal Investigator in Australia’s largest Digital Forensics and Incident Response team, providing extensive technical knowledge and leading investigations into a wide range of cyber incidents across Australia and New Zealand. This includes leading high-profile cases for both public and private sector clients from both a technical lead and incident management role, including ransomware, business email compromise, insider investigations and data breach cases.
Tony provides insights into the latest threats faced by organisations of all sizes across Australia and New Zealand from his day-to-day experiences right at the coalface and frequently provides subject matter expertise to other CyberCX practices and external organisations.

This online program includes live chat functionality and optional automated captioning, which attendees can enable during the session. If you have any accessibility requirements or require additional assistance to participate, please contact [email protected] prior to the event and we will do our best to support your participation.

Event Details

Be at your best, for NSW.
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