Co-opted Councillor
Elizabeth Mildwater leads the Department of Customer Service (DCS), working alongside a team of experts to turn practical strategies into meaningful outcomes for the people of NSW.
Elizabeth joined DCS as Secretary in January 2026, after serving as Secretary of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (formerly the Department of Enterprise, Investment and Trade) from 2022 to 2025.
Elizabeth brings more than 30 years of management experience across customer services, legal, company secretarial, compliance, risk, management, human resources and operations.
Previously, she served as CEO of the Greater Cities Commission, and held senior leadership roles at Transport for NSW, as well as in the not-for-profit sector and private sector.
Passionate about collaboration and innovation, Elizabeth champions stakeholder engagement and the use of technology to deliver exceptional services. She serves as a NSW Council member with the Institute of Public Administration Australia (IPAA) and was appointed an IPAA National Fellow in October 2022.
Elizabeth is also a member of Chief Executive Women and the Australian Institute of Company Directors.