Co-opted Councillor
As Chief People Officer for the Department of Customer Service (DCS) Jody is focused on growing a diverse and inclusive workforce to build out the experiences we offer for both our people, and our 8million+ customers across NSW. With extensive experience in transformation, service delivery, governance, and people development, Jody is committed to driving initiatives that foster transparent ethical behaviours, enhance employee engagement, and equip teams with future-ready capabilities.
Jody has a wealth of experience across the NSW public sector, where she has been instrumental in championing transformation, supporting workplace wellbeing, and promoting an inclusive, speak-up culture. Jody’s background is leading significant reform in service provision and running large multidisciplinary teams in complex environments, including in Family and Community Services, and Service NSW, and more recently as Chief Operating Officer of DCS.
Jody oversees strategic people initiatives that align with the Department’s commitment to delivering exceptional customer service. In 2020, Jody was recognised with a NSW Public Service Medal for outstanding public service to the community.