Learn the skills to effectively support the people around you.

IS THIS COURSE RIGHT FOR YOU?

Have you been finding yourself talking to colleagues and stakeholders going through difficult circumstances and are unsure how you should respond?

Are you keen to develop the knowledge and tools to effectively support your customers and colleagues who are going through change or challenge?

Communicating with empathy has been determined by your public sector leaders as one of the Skills for Success that all public servants now need. Developing the skills to support those around you while maintaining appropriate boundaries and self-care is invaluable for any people facing role or specialisation.

If you are looking to develop the skills to professionally and effectively support your stakeholders through their own challenging experiences, don’t miss this course.

WHAT WILL YOU LEARN?

You will leave this half day course with the skills to support others while maintaining boundaries and embracing effective self-care strategies.

You will explore tools and techniques which will improve the way you communicate in all aspects of your life and ensure that you are at your best when supporting others.

You will finish this course knowing you can:

• navigate hard and distressing emotions.
• sit with and name emotions.
• practise advanced communication skills including deep listening, open questions, summarising, empathy and validation.
• recognise and avoid communication and empathy blockers.
• apply the techniques you have learned to practical work scenarios.
• understand how to maintain boundaries.
• develop strategies for self-care.

NSW Public Sector Commission Capability Framework

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