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Making a Difference: Series

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Making a Difference: Series

Showcasing the exceptional work of public servants like you, making a difference to NSW.

Is this event right for you?

The Making a Difference series showcases the work of public servants like you – delivering exceptional outcomes in their teams and making a difference to the people of New South Wales.
In this unprecedented time of pandemics, natural disasters, and a host of other challenges for the sector, this series has been designed to inspire and celebrate the great impact that public servants like you have on our state, no matter your level or specialisation.

What will you gain?

The case studies featured in this series have been recommended by your public sector leaders as examples of innovation and excellence in customer-centric service delivery.

Each 60-minute forum will feature 3 speakers from different clusters and departments, each showcasing an internal initiative which truly made a difference for the people of New South Wales..

Typically, case studies like these are only shared internally within their cluster, if at all. This is your opportunity to hear how other areas of the sector approach the challenges in their work and how you can apply their learnings in your own service delivery.
Feel a sense of community with your fellow public servants, connected by a shared purpose of serving the people of New South Wales.

What to expect


Wednesday 22 February 2023 - Customer Centricity
  • NSW Health 
  • NSW Department of Planning and Environment
  • NSW Public Service Commission

Please use this registration page to register for all events in the Making a Difference Series. If you would prefer to register for these events individually, please use the relevant links above.

If you are a NSW public sector employee, you are eligible for Affiliate membership free of charge. Join IPAA today.

A link to the event will be sent to those who have registered the day before the event.
Please ensure you are also checking your spam inbox for any communications from us.

Event Details


 11:00AM – 12:00PM (AEST/AEDT)


 Various dates


 Virtual event via Microsoft Teams


 Members - Free
 Non-members: $250

Be at your best, for NSW.
Register now to secure your spot.


Sponsor acknowledgement
This event is presented with support from our partners.

This event is supported by our sponsor:

Wednesday, 22 February 2023
10:55AM - 12:00PM
Free for Affiliate / Pro Members, $250 for Non Members

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