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Making a Difference: Real Outcomes

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Making a Difference: Real Outcomes

Be inspired by the work of your public sector colleagues that changes our citizens lives.

Is this event for you?

The Making a Difference series showcases the work of public servants like you – delivering exceptional outcomes in their teams and making a difference to the people of New South Wales.

In this unprecedented time of pandemics, natural disasters and other challenges, this series celebrates the great impact public servants have on our state, no matter their level or specialisation.

What will you gain?

The case studies featured in this series have been recommended by your public sector leaders as examples of innovation and excellence in customer-centric service delivery.

You will leave this event feeling inspired and motivated to continue make an impact on people’s lives.

Case Studies Featured: 

NSW Department of Premier and Cabinet

The Flood Grants Support Sessions were developed in response to challenges people in the Northern Rivers were facing accessing important flood relief grants.
Coordinated by DPC, agencies across NSW Government came together to provide dedicated face-to-face sessions. Importantly grant assessors were in the room, so that advice could be received on the spot and problems solved. 
Over the first two months, the sessions resulted in more than 820 grant applications being resolved and more than $10 million going to flood affected people. The format has now been embraced and forms part of the BAU disaster response.  

NSW Department of Education

Intensive learning in practice – responding to the challenge of learning and working remotely
This presentation will outline 4 key initiatives from Educational Standards with a particular focus on the lessons learnt from the COVID Intensive Learning Support Program. The team were tasked with responding to the challenges faced by learning and working from home in providing services and products for students, schools, and their communities.  These initiatives have now established a way of working that enables the provision of support to schools across NSW and can be mobilised quickly and effectively for school communities that have faced significant disruptions.  A fresh example of this collaborative work in progress will also be shared. 

NSW Stronger Communities 

DCJ Housing Northern Rivers (Lismore) Flood Response
A presentation on the role of DCJ in Evacuation Centres, Disaster Recovery Centres and Emergency Accommodation (hotels, motels, caravans, holiday camps and motorhomes) for over 1,000 people, and importantly the ongoing support to people in emergency accommodation who are unable to return home.

Presented by:
Hannah Damkar – Executive Director, Partnerships & Engagement, Community Engagement Group
NSW Department of Premier and Cabinet

Hannah Damkar is the Department of Premier & Cabinet’s Executive Director, Partnerships & Engagement. 

Hannah Damkar - Full bio

Over the past three years she has worked with communities in Cobargo, Mogo, Wilcannia, Dubbo and Lismore during incredibly challenging times.
Hannah has held leadership roles at DPC, Resilience NSW and Transport for NSW. Her experience in the private sector includes managing communications for Lendlease’s flagship projects such as Barangaroo South and the International Convention Centre Sydney. 

Rebecca Huntsman – Principal Project Officer, Customer Service and Business Improvement Unit
NSW Department of Communities and Justice

Rebecca has over 19 year's experience working in Government, with roles in front line service delivery, project & program management. 

Rebecca Huntsman - Full bio

One of her key roles has been working as a Project Manager and Change lead on the Housing Connect Program; DCJ’s digital and business transformation program. Rebecca is passionate and committed to serving the community; especially those most in need.
Within the last 3 years, Rebecca has worked in a critical role in the space of pandemic management and natural disasters on behalf of DCJ Housing.

Annalies van Westenbrugge – Director, COVID Intensive Learning Support Program, Educational Standards, NSW Department of Education

Annalies van Westenbrugge has worked in the Department of Education for over 25 years in a range of school settings, leadership, and corporate positions. 

Annalies van Westenbrugge - Full bio

Her roles have included literacy and numeracy, curriculum and assessment program development and implementation working at a regional, state, and national level. She currently leads a program within Educational Standards, that started as a NSW government stimulus project in 2021 to boost the learning of students most disadvantaged by COVID lockdowns. 

Educational Standards are part of the Learning Improvement division of the Department of Education. Their purpose includes the development, implementation and evaluation of literacy and numeracy, assessment and reporting, rural and remote initiatives across NSW. 

Facilitated by:

Allan Mills - Partner, Consulting, Deloitte

Allan leads Deloitte’s awesome teams supporting NSW Government & Universities and committed to the State’s economic transition of NSW to a low carbon future.

Allan Mills - Full bio

Allan’s background spans telco, media and Government from the UK to Australia.

He leads Deloitte’s awesome teams supporting NSW Government & Universities and committed to the State’s economic transition of NSW to a low carbon future.

Working at the intersect of Industry and Government he has been able to work in areas of regional development, environment, energy, regulatory reform and machinery of Government changes.

He has worked as CFO for social services enterprise is the deputy chair for Deloitte’s reconciliation action plan and an advisory board member of Welcoming Cities which is a not for profit helping migrants make a quicker economic and social impact in community.

Typically, case studies like these are only shared internally within their cluster, if at all. This is your opportunity to hear how other areas of the sector approach the challenges in their work and how you can apply their learnings in your own service delivery.

During the session, you will also have the opportunity to ask your questions and share your perspectives with the community via the chat.

How to register

Please use this registration page to register for Making a Difference 4 only.

If you would like to register for all four events in this series, please use the package page here.

If you are a NSW public sector employee, you are eligible for Affiliate membership free of charge. Join IPAA today.

A link to the event will be sent to those who have registered the day before the event.

Event Details


 11:00AM – 12:00PM (AEST/AEDT)


  Tuesday 4 April 2023


 Virtual event via Microsoft Teams


 Members - Free
 Non-members: $99

Be at your best, for NSW.
Register now to secure your spot.

Sponsor acknowledgement
This event is presented with support from our partners.
Tuesday, 04 April 2023
11:00AM - 12:00PM
Free for Affiliate / Pro Members, $99 for Non Members

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